At a Glance
- Tasks: Support daily operations and enhance service delivery across multiple properties.
- Company: Join TSP, a community-focused company dedicated to exceptional service and building management.
- Benefits: Enjoy private healthcare, performance bonuses, 25 days leave, and a friendly team culture.
- Other info: Flexible role with opportunities for training and personal growth.
- Why this job: Make a real impact while developing your career in a supportive and innovative environment.
- Qualifications: 3-5 years in facilities management; IOSH qualified preferred; strong problem-solving skills required.
The predicted salary is between 30000 - 42000 £ per year.
🤝 ABOUT US
At TSP, we specialise in investing, developing, and managing exceptional real estate
properties. Our mission is to keep buildings fuller for longer by leveraging our deep
in-house expertise to maximise the value of every asset.
As a certified B Corporation, we are committed to sustainable practices, ensuring
that we leave buildings in a better state than we found them. Our team is dedicated
to providing bespoke solutions tailored to the unique needs of each client, reflecting
our core values of talent, generosity, hospitality, presence, and ease.
Join us, and be part of a company that is not only shaping the future of real estate
but also making a positive impact on the community and the environment.
⭐️ THE ROLE
We are looking for a highly motivated and proactive Assistant Facilities Manager to
support the day-to-day operations of our portfolio. This role is ideal for someone who thrives in a fast-paced, problem-solving environment, takes initiative, and owns their work.
You will work closely with the Facilities Manager and senior stakeholders to drive
operational excellence, streamline processes, and enhance service delivery across
multiple properties. This is a hands-on role that requires strong decision making,
adaptability, and a solution-oriented mindset.
👉 KEY RESPONSIBILITIES
- Assist in overseeing the daily operations of multiple sites, ensuring high service standards and smooth facilities management
- Ensure full compliance with health & safety regulations, statutory requirements and company policies
- Monitor and manage vendor performance, contracts, and service levels, ensuring optimal cost efficiency
- Support budget management and cost control while maintaining service quality
- Act as a key liaison between facilities management, property management and front of house team, ensuring clear and structured communication
- Regularly visit all properties under management to proactively identify and resolve maintenance and operational issues
- Collaborate with the Facilities Manager to address escalations, actively identifying and implementing solutions while maintaining full ownership of tasks and outcomes
- Assist in developing and improving operational processes and long term maintenance planning
🔎 WHAT WE’RE LOOKING FOR
PERSONALITY & APPROACH
Proactive & Self-Sufficient – You take action, anticipate challenges, and don’t wait for instructions
Organised & Detail-Oriented – You stay on top of multiple projects, keeping operations smooth and structured
Adaptable & Resilient – You thrive in a dynamic, fast-paced environment and handle pressure with composure
Solution-Oriented – You don’t just flag issues; you bring well-thought-out options and solutions
Confident but Coachable – You bring experience and ideas but remain open to feedback and continuous growth.
⚡️ SKILLS & EXPERIENCE
- 3-5 years of experience in facilities management, preferably within commercial real estate
- IOSH qualified, NEBOSH desirable
- Strong problem-solving and decision-making skills
- Excellent communication and stakeholder management abilities
- Ability to manage multiple sites and work with cross-functional teams
- Solid understanding of facilities operations, compliance, health & safety, and vendor management
- Experience with risk management software and CAFM platform is desirable.
✨ PERKS
- Performance-related bonus
- Private healthcare
- Two paid charity days each year
- 25 days annual leave, not including public holidays and Christmas closure
- £75 birthday bonus
- Development, learning and mentoring opportunities
- Excellent opportunity to develop within an award-winning, innovative company
- Contributory pension
- Friendly team – with monthly socials like pizza evenings and brunches at Dishoom
- West End office with free snacks
💫 THE TSP WAY
OUR VALUES & BEHAVIOURS
Professionalism
Teamworking
Problem solving
Commercial acumen
Strategic thinking
Tenacity
Committed to excellence
Taking personal responsibility
Adaptability and open to change
Putting people first
We recognise that equality and diversity in the workplace goes beyond legal compliance and that a diverse team is critical to our success as an organisation. We look for a number of characteristics, competencies and core leadership behaviours in our people. These assessments are carefully built into our recruitment process to ensure that we attract and hire colleagues that share our values and ethos as a business. In addition to encouraging a workplace free of unlawful discrimination, we expect our colleagues to treat one another with kindness and respect in every interaction and communicate in a way that respects every other human around them.
🫵 OUR COMMITMENTS TO YOU
In line with The TSP Way and our commitments to building and sustaining a diverse workforce, we encourage applications from all sections of the community:
We are committed to ensuring that all employees and job applicants are provided with equality of opportunity in employment. This commitment is reflected in our employment policies and practices, recognising the provision of equal opportunities as a matter of good management practice.
Our aim is to promote equality of opportunity so that no employee or job applicant will be subject to unlawful or unfair discrimination on the grounds of gender, age, marital status, colour, race, religion, disability, sexual orientation, offending background, membership or non-membership of a trade union or political beliefs.
Assistant Facilities Manager (AFM) in London employer: TSP
At TSP, we pride ourselves on being an exceptional employer that fosters a vibrant work culture centred around community building and professional growth. With a commitment to continuous training and mentorship, we empower our employees to take initiative and drive their careers forward in a supportive environment. Located in a dynamic setting, our team enjoys a range of benefits including private healthcare, performance-related bonuses, and regular social events, making TSP not just a workplace, but a place where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Facilities Manager (AFM) in London
✨Tip Number 1
Familiarise yourself with TSP's values and mission. Understanding how we operate and what we stand for will help you align your approach during interviews and discussions, showcasing that you're a great fit for our culture.
✨Tip Number 2
Network with current or former employees of TSP. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your conversations and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that highlight your problem-solving skills and adaptability. TSP values proactive individuals, so be ready to share how you've successfully navigated challenges in previous roles.
✨Tip Number 4
Showcase your understanding of facilities management by staying updated on industry trends and best practices. This knowledge will not only impress during interviews but also demonstrate your commitment to continuous improvement and professional growth.
We think you need these skills to ace Assistant Facilities Manager (AFM) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in facilities management, particularly in commercial real estate. Emphasise skills like problem-solving, communication, and stakeholder management that align with TSP's values.
Craft a Compelling Cover Letter:Write a cover letter that reflects your understanding of TSP's mission and values. Use specific examples from your past experiences to demonstrate how you embody the proactive, customer-centric approach they seek.
Showcase Relevant Skills:In your application, clearly outline your qualifications such as IOSH or NEBOSH certifications, and any experience with risk management software or CAFM platforms. Highlight your ability to manage multiple sites and work collaboratively.
Prepare for Potential Questions:Anticipate questions related to your problem-solving abilities and how you handle pressure in a fast-paced environment. Be ready to discuss specific instances where you've successfully resolved issues or improved processes.
How to prepare for a job interview at TSP
✨Show Your Proactive Side
During the interview, highlight your ability to take initiative and anticipate challenges. Share specific examples from your past experiences where you identified a problem and took action without waiting for instructions.
✨Demonstrate Attention to Detail
TSP values detail-oriented individuals. Be prepared to discuss how you've managed multiple projects while ensuring high standards. Mention any systems or processes you've implemented to keep operations smooth and organised.
✨Emphasise Your Solution-Oriented Mindset
When discussing past challenges, focus on the solutions you proposed and implemented. TSP appreciates candidates who not only identify issues but also bring well-thought-out options to the table.
✨Engage with Empathy
Since the role involves interacting with tenants and stakeholders, practice active listening skills. Be ready to demonstrate how you would handle tenant concerns with empathy and professionalism, reflecting TSP's commitment to hospitality.
