Assistant Building Manager in London

At TSP, our mission is clear: we keep buildings fuller for longer by delivering exceptional service, hospitality and value to both tenants and landlords. Every member of our team is a community builder, problem solver and brand ambassador. At TSP you are empowered to make a real impact with every interaction. Our values are lived daily through professionalism, generosity, hospitality, presence and a relentless attention to detail. We believe in making every building a place people want to stay, and every touchpoint an opportunity to build trust and loyalty.

TSP is committed to investing in our people. We provide continuous training, mentorship, and opportunities for progression. Many of our leaders started in entry-level roles and grew with us. You will benefit from structured development, regular feedback, and the chance to contribute ideas that shape the future of our business. We celebrate initiative, reward impact, and support your ambitions with clear pathways for career growth.

If you are ambitious, customer-centric, and have a genuine interest in facilities and building management, there is a great opportunity to join a company that offers not just a job, but a platform for your career development and personal growth.

Your role as Assistant Building Manager is dynamic and people-focused, balancing client interaction with the operational demands of a busy, multi-tenanted office building. You will be at the centre of day-to-day activity juggling priorities such as maintenance, security and stakeholder engagement, whilst always upholding TSP's standards of service excellence.

Every challenge is an opportunity to build trust, solve problems, and strengthen our community. You will be trained in the TSP RESOLVE framework, and your key responsibilities are set out below using this approach to ensure every action delivers value for our tenants, landlords and colleagues:

• Welcome all tenants, visitors, and contractors with warmth and professionalism, actively listening to their needs and concerns.
• Acknowledge frustrations or issues with empathetic, solution-focused language.
• Remain present and approachable at the front desk, ensuring all first impressions reflect TSP's hospitality standards.
• Use probing questions to fully understand tenant or building issues.
• Gather all relevant details to ensure accurate diagnosis of facilities or customer service concerns.
• Liaise with contractors and service providers to clarify the underlying cause of recurring maintenance issues.
• Propose and facilitate practical, sustainable solutions for both immediate fixes and long-term prevention.
• Coordinate with the Facilities Manager and TSP team to ensure all solutions are robust and future-proof.
• Communicate proposed actions and expected timelines clearly to all stakeholders.
• Take full responsibility for seeing issues through to resolution, providing regular updates to tenants and team members.
• Ensure all next steps and timeframes are communicated and delivered as promised.
• Accurately record all issues, actions taken, and outcomes in our IT systems within 15 minutes of receipt.
• Share insights and patterns with the wider team to support continuous improvement and knowledge sharing.
• Maintain clear records for compliance, audit, and service review purposes.
• Proactively check back with tenants or stakeholders after resolution.
• Confirm satisfaction and document feedback, escalating if further action is required.
• Invite feedback on both the process and the outcome, using suggestions to refine future service delivery.
• Participate in monthly pain-point reviews and innovation sessions, contributing ideas for service and operational improvements.
• Support a culture of openness, learning, and continuous enhancement in line with TSP's mission.
• Conduct daily building inspections, reporting defects and hazards.
• Manage reception and communal areas to the highest standard.
• Oversee visitor management, access control, and security protocols.
• Support tenant onboarding and move-ins, ensuring smooth orientation and handover.
• Assist with emergency procedures, including evacuations and incident reporting.
• Facilitate community events and foster a positive collaborative tenant culture.

We expect our colleagues to treat one another with kindness and respect in every interaction and communicate in a way that respects every other human around them. By consistently demonstrating these behaviours, you directly contribute to our mission of delivering exceptional service, fostering loyalty, and keeping our buildings fuller for longer.