Receptionist Support in London

At TSP, our mission is simple: we keep buildings fuller for longer by delivering exceptional service, hospitality and value to both tenants and landlords. Every member of our team is a community builder, problem solver and brand ambassador, whether you're at a front desk, on a rooftop, or behind the scenes. We believe in hospitality with purpose, presence with pride, and sweating the small stuff to make a big difference. You’ll be joining a team that listens deeply, acts with empathy, and always finds a way to improve the experience, for tenants, for clients, and for each other. If you’re looking for more than just a job, if you want to be trusted, valued, and invested in, you’ll fit right in. With mentoring, structured training, and plenty of opportunity to grow, TSP is a platform for personal and professional development.

Role Overview

As a Front of House support team member, you will be the faces of TSP at one of our buildings in London, delivering a consistent, high-standard front‑of‑house experience wherever you're needed. From warm welcomes to efficient problem solving, you play a vital role in upholding TSP’s reputation for hospitality and professionalism.

Key Responsibilities

• Greet visitors politely, announce their arrival, and provide visitor passes.
• Coordinate with contractors and ensure proper registration.
• Manage phone calls, emails, and maintain appointment calendar.
• Maintain a clean and tidy reception and communal areas.
• Order office supplies and stationery.
• Keep tenants updated on property matters and attend tenant meetings.
• Assist with emergency evacuations and attend community management events.
• Perform other duties assigned by the Building Manager.
• Warmly greet tenants, clients and visitors across multiple sites.
• Provide a calm, friendly, and efficient first impression.
• Be fully present and professional at all times, even under pressure.
• Handle calls, emails, queries and issues with clarity and care.
• Ask the right questions to understand what’s really needed.
• Communicate with building teams to ensure seamless service continuity.
• Take initiative to resolve front‑of‑house issues quickly.
• Suggest improvements where appropriate and flag repeat problems.
• Work with the wider TSP team to ensure issues are permanently fixed.
• Follow up on tasks to ensure completion.
• Keep stakeholders informed of progress and next steps.
• Take responsibility for delivering service excellence, every time.
• Keep accurate records of visits, calls and issues handled.
• Provide handovers and notes to ensure continuity at every site.
• Share feedback with teams to drive service improvements.
• Check that tenant and visitor needs have been fully met.
• Proactively ask for feedback and action it where relevant.
• Be a visible and consistent point of reassurance.
• Use every interaction as a learning opportunity.
• Contribute ideas to improve the front‑of‑house experience.
• Champion our values wherever you go.

Qualifications & Skills

• Previous experience in developing tenant relationships is a plus.
• Excellent people skills and positive attitude.
• Well‑presented and self‑motivated.
• Working knowledge of Microsoft Office software.
• Strong communication and organisational skills.

Benefits

• 25 days annual leave + public holidays.
• Performance-based bonus.
• Contributory pension.

Team Values & Culture

• Support our environmental goals by minimising waste and energy use wherever possible.
• All team members are expected to contribute to TSP’s Environmental Policy.
• Complete all mandatory TSP training.
• Attend regular TSP Town Halls and workshops.
• Demonstrate continuous learning through relevant CPD.
• Make processes simple, intuitive and friction‑free.
• Go beyond expectations to help and delight.
• Make people feel welcome, remembered and respected.
• Be alert, proactive and engaged at all times.
• Understand how your actions support our mission.
• Care about every detail, because it all matters.
• Represent the TSP brand with pride.
• Be professional, well‑presented and consistent.
• Communicate with clarity, kindness and accountability.
• Take ownership, solve problems and follow through.
• Share knowledge and support your team.
• Look for opportunities to improve the experience.
• Start every day with intention.
• Recognise and celebrate your teammates.
• Share learnings and feedback openly.
• See every challenge as a chance to build trust.