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- Tasks: Lead and manage field operations teams for data collection, ensuring quality and efficiency.
- Company: Join TSMG Holding, a dynamic player in the outsourcing and offshoring industry.
- Benefits: Full-time role with opportunities for travel and professional growth.
- Why this job: Make a real impact by driving performance improvements in a fast-paced environment.
- Qualifications: Experience in people management or operations leadership; strong communication skills.
- Other info: Ideal for self-motivated team players looking to develop their careers.
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the Junior Operations Lead - EMEA market role at TSMG Holding. As the Operations Team Lead, you will support and manage the day-to-day operations of field data collection driving teams. Reporting to the Country Manager, you will lead efforts to uphold high standards of quality, safety, and efficiency, while helping drive performance improvements. You will act as a key liaison between field teams, vendors/partners, and internal stakeholders to ensure workflows run smoothly and targets are met.
Responsibilities
- Lead and manage field operations teams involved in data-collection driving, ensuring adherence to operating procedures.
- Coach, mentor, and develop field surveyors; identify skill gaps and conduct periodic performance reviews.
- Facilitate regular team meetings to share updates, procedures, and best practices.
- Work closely with internal teams and external vendors/partners to coordinate logistics, coverage assignments, resource planning, and workload balancing.
- Provide subject-matter expertise on regional operational issues; advocate for solutions when needed.
- Gather, analyze, and report operational metrics; prepare weekly, monthly, and ad hoc status reports for internal and external stakeholders.
- Support business reviews; assist with invoice verification, forecasting, and financial/quality/safety control processes.
- Monitor performance trends and SLAs; identify issues and drive corrective action plans.
- Participate in continuous improvement programs; lead root-cause analyses and follow through with proactive and corrective measures.
- Escalate critical operational issues (performance, safety, function) to senior management when required.
- Perform additional tasks as needed to support the team and organizational goals.
Required Qualifications & Skills
- Proven experience in people management or operations leadership, ideally in field data collection, logistics, or vendor-partner settings.
- Excellent verbal & written communication skills.
- Strong organizational ability; comfortable managing fast-paced workflows and handling urgent issues.
- Ability to build rapport, set clear expectations, give constructive feedback, and lead by example.
- Proficient in analyzing data to derive insights and determine actions to improve performance.
- Self-motivated, adaptable, and a team player.
- Willingness and ability to travel to field sites as needed.
Preferred Qualifications
- Experience specifically in data-collection driving operations or projects involving field vendors.
- Familiarity with designing or using dashboards or tools for tracking operational metrics.
- Prior exposure to financial controls, forecasting, or vendor sourcing.
- Demonstrated experience in quality assurance, safety standards, or compliance.
Junior Operations Lead - EMEA market in London employer: TSMG Holding
Contact Detail:
TSMG Holding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Operations Lead - EMEA market in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Junior Operations Lead role.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their operations. We recommend practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you'll feel when discussing how you can support field data collection.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've coached or mentored teams in the past. We want to see how you can lead field operations and drive performance improvements, so don’t hold back!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Junior Operations Lead - EMEA market in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Operations Lead role. Highlight your experience in people management and operations leadership, especially in field data collection or logistics. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience and how it aligns with our goals at TSMG Holding.
Showcase Your Communication Skills: Since excellent communication is key for this position, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at TSMG Holding
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of the Junior Operations Lead role. Familiarise yourself with field data collection processes and how they impact overall operations. This will help you speak confidently about your experience and how it aligns with the company's needs.
✨Showcase Your People Management Skills
Since this role involves leading teams, be prepared to discuss your experience in coaching and mentoring. Think of specific examples where you've identified skill gaps or improved team performance. Highlighting your ability to build rapport and give constructive feedback will set you apart.
✨Prepare for Data Analysis Questions
As the role requires analysing operational metrics, brush up on your data analysis skills. Be ready to discuss how you've used data to drive performance improvements in past roles. If you have experience with dashboards or tracking tools, make sure to mention that too!
✨Demonstrate Your Problem-Solving Abilities
The interviewers will likely want to know how you handle challenges. Prepare examples of when you've escalated critical issues or led root-cause analyses. Showing that you're proactive and can drive corrective actions will demonstrate your readiness for the role.