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- Tasks: Lead and manage field operations teams for data collection, ensuring quality and efficiency.
- Company: Join TSMG Holding, a dynamic player in the outsourcing and consulting industry.
- Benefits: Full-time role with opportunities for travel, professional growth, and skill development.
- Why this job: Make a real impact by driving performance improvements in a fast-paced environment.
- Qualifications: Experience in people management or operations leadership; strong communication skills required.
- Other info: Exciting opportunity to work in a collaborative team and enhance your career.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Junior Operations Lead - EMEA market role at TSMG Holding. As the Operations Team Lead, you will support and manage the day-to-day operations of field data collection driving teams. Reporting to the Country Manager, you will lead efforts to uphold high standards of quality, safety, and efficiency, while helping drive performance improvements. You will act as a key liaison between field teams, vendors / partners, and internal stakeholders to ensure workflows run smoothly and targets are met.
Responsibilities
- Lead and manage field operations teams involved in data-collection driving, ensuring adherence to operating procedures.
- Coach, mentor, and develop field surveyors; identify skill gaps and conduct periodic performance reviews.
- Facilitate regular team meetings to share updates, procedures, and best practices.
- Work closely with internal teams and external vendors / partners to coordinate logistics, coverage assignments, resource planning, and workload balancing.
- Provide subject-matter expertise on regional operational issues; advocate for solutions when needed.
- Gather, analyze, and report operational metrics; prepare weekly, monthly, and ad hoc status reports for internal and external stakeholders.
- Support business reviews; assist with invoice verification, forecasting, and financial / quality / safety control processes.
- Monitor performance trends and SLAs; identify issues and drive corrective action plans.
- Participate in continuous improvement programs; lead root-cause analyses and follow through with proactive and corrective measures.
- Escalate critical operational issues (performance, safety, function) to senior management when required.
- Perform additional tasks as needed to support the team and organizational goals.
Required Qualifications & Skills
- Proven experience in people management or operations leadership, ideally in field data collection, logistics, or vendor-partner settings.
- Excellent verbal & written communication skills.
- Strong organizational ability; comfortable managing fast-paced workflows and handling urgent issues.
- Ability to build rapport, set clear expectations, give constructive feedback, and lead by example.
- Proficient in analyzing data to derive insights and determine actions to improve performance.
- Self-motivated, adaptable, and a team player.
- Willingness and ability to travel to field sites as needed.
Preferred Qualifications
- Experience specifically in data-collection driving operations or projects involving field vendors.
- Familiarity with designing or using dashboards or tools for tracking operational metrics.
- Prior exposure to financial controls, forecasting, or vendor sourcing.
- Demonstrated experience in quality assurance, safety standards, or compliance.
Junior Operations Lead - EMEA market in City of London employer: TSMG Holding
Contact Detail:
TSMG Holding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Operations Lead - EMEA market in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at TSMG Holding or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've coached or mentored team members in the past. This will demonstrate your ability to lead field operations teams successfully.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Junior Operations Lead - EMEA market in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Operations Lead role. Highlight your experience in people management and operations leadership, especially in field data collection or logistics. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to the responsibilities listed in the job description, like coaching field surveyors or managing workflows.
Show Off Your Communication Skills: Since excellent verbal and written communication skills are key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at TSMG Holding
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Junior Operations Lead role and its responsibilities. Familiarise yourself with TSMG Holding's operations, especially in the EMEA market. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Management Skills
Since this role involves leading field operations teams, be prepared to discuss your experience in people management. Think of specific examples where you've coached or mentored team members, and how you’ve handled performance reviews. Highlight your ability to build rapport and set clear expectations.
✨Prepare for Operational Challenges
Anticipate questions about operational issues and how you would address them. Be ready to discuss your approach to problem-solving, particularly in fast-paced environments. Consider sharing a past experience where you identified a performance issue and implemented a successful corrective action plan.
✨Demonstrate Your Analytical Skills
As the role requires analysing data to improve performance, come prepared with examples of how you've used data in previous roles. Discuss any tools or dashboards you've used to track metrics and how those insights led to operational improvements. This will show your analytical mindset and readiness for the job.
