At a Glance
- Tasks: Support daily operations, manage schedules, and ensure excellent customer service.
- Company: Join Quartzelec, a dynamic and expanding team in Liverpool.
- Benefits: Gain valuable experience in a fast-paced environment with growth opportunities.
- Other info: Be part of an equal opportunities employer committed to your success.
- Why this job: Perfect for organised individuals who thrive on variety and teamwork.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office required.
The predicted salary is between 24000 - 28000 € per year.
Our Liverpool site is expanding its administrative support team. We are looking for a highly organized Admin Assistant to join our busy and dynamic office. In this role, you will support the day‑to‑day running of the business, working closely with the Project Manager and engineers to ensure excellent customer service, efficient scheduling, accurate reporting, and smooth operational processes. This is a great opportunity for someone who thrives in a fast‑paced environment and enjoys a varied administrative role.
Key Responsibilities:
- Act as the first point of contact for customers
- Plan engineers’ work schedules, ensuring client requirements are met and productivity is maximised
- Ensure engineers complete work on time and to company standards
- Update and maintain data on the client register
- Liaise with clients and property tenants to ensure smooth communication
- Make and receive daily phone calls to arrange appointments and resolve customer queries
- Collate job sheets and certification for completed works to support accurate billing
- Use Excel spreadsheets and in-house finance systems to update customer details and generate reports
- Liaise daily with the Project Manager and engineering team
- Send daily appointment reminders via text message
- Generate customer appointment letters through mail merge
- Provide daily updates and reports to clients
- Ensure deadlines are met and administrative processes run efficiently
- Deliver a high level of customer service at all times
- Support the wider team with any other administrative duties as required
Requirements:
- Strong customer service skills with a professional and confident telephone manner
- Previous experience in administration and/or scheduling
- Excellent Microsoft Office skills, particularly advanced knowledge of Word and Excel
- Ability to stay calm and effective within a busy team environment
- Strong organisational skills and high attention to detail
- Critical thinking and problem‑solving skills
- Strong communication skills at all levels internally and externally
- Excellent timekeeping and the ability to meet deadlines
Quartzelec is an equal opportunities employer.
Admin Asssistant employer: Tsmetalsquartzelec
Quartzelec is an excellent employer that values its employees by fostering a supportive and dynamic work culture in our expanding Liverpool office. We offer competitive benefits, opportunities for professional growth, and a collaborative environment where your contributions directly impact our success. Join us to thrive in a fast-paced setting while delivering exceptional customer service and enhancing your administrative skills.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Asssistant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Admin Assistant role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for admin roles and practice your answers. We want you to shine when discussing your organisational skills and customer service experience.
✨Tip Number 3
Show off your skills! If you’ve got a knack for Excel or any other relevant software, consider creating a portfolio or a simple project to demonstrate your abilities. It’s a great way to stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you’re genuinely interested in the role!
We think you need these skills to ace Admin Asssistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your organisational skills and experience in administration. We want to see how you've thrived in busy environments before, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the Admin Assistant role and how your skills align with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Tech Skills:Since we use Microsoft Office a lot, especially Excel, make sure to mention any relevant experience you have. If you’ve got advanced skills, flaunt them! We love a tech-savvy team member.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Tsmetalsquartzelec
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Admin Assistant role and its responsibilities. Familiarise yourself with key tasks like scheduling, customer service, and data management. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise work and ensure deadlines are met, as this will highlight your ability to thrive in a busy environment.
✨Practice Your Communication Skills
As an Admin Assistant, you'll be the first point of contact for customers, so practice your telephone manner and communication skills. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as professional and confident.
✨Brush Up on Excel and Reporting
Given the emphasis on using Excel and generating reports, take some time to refresh your skills in these areas. Be prepared to discuss your experience with spreadsheets and any specific functions you’re comfortable with. If possible, bring examples of reports you've created in the past to showcase your proficiency.
