Repairs & Service Manager in Chichester

Repairs & Service ManagerCrawley, West Sussex | £48,000 Basic + Uncapped Commission | £60,000 - £80,000 Realistic OTE Are you an experienced
engineer or technical professional
who has moved away from the tools and is now looking for the next step in your career? Perhaps youve progressed into a
Senior Engineer, Supervisor, Service Coordinator or technical office-based role , but want more responsibility, greater earning potential and the opportunity to have a real impact on the growth of a business. Or maybe youve moved into an office-based position and miss the technical side of the industry. This could be a great opportunity for you. We are looking for a
Repairs & Service Manager
to join a growing business based in
Crawley, West Sussex , combining
technical management, customer relationships, repairs and business development . Youll lead a small Repairs team of
3 people , manage key customer relationships and larger repair projects, while also being responsible for identifying and winning new business opportunities. And importantly,
you don't need to be a traditional salesperson . We are looking for someone with a genuine technical understanding who can speak confidently with customers, identify opportunities and turn their knowledge into commercial growth. The Role This is a varied position that sits across
engineering, service, customer management and sales . Youll be responsible for: Managing and supporting a team of 3 within the Repairs function
Conducting regular one-to-ones, performance reviews and supporting team development
Acting as a key point of contact for customers and managing escalated issues
Visiting customers to review service performance and identify opportunities
Carrying out customer site visits and surveys, averaging around
one visit per week
Managing larger repair, refurbishment and upgrade projects
Coordinating engineers, suppliers, subcontractors and customers
Investigating recurring technical issues, failures and warranty claims
Working closely with engineering, maintenance and quality teams to improve service delivery
Reviewing engineering reports and customer feedback
Identifying opportunities for additional works, upgrades and service revenue
Developing relationships with existing customers and identifying new customers
Supporting quotations and proposals
Working alongside the Business Development Manager to generate new business
Contributing directly to business growth through
commission-generating sales activity
What We're Looking For Were particularly interested in candidates who have a
technical engineering background
and understand the realities of working in the field. Ideally, you'll have experience within
gates & barriers , although candidates from related sectors such as
automatic doors, industrial doors, access systems or similar engineering environments
will also be considered. You could be: An experienced Service Engineer who has moved into a supervisory or management position
A Senior Engineer ready to take the next step off the tools
A Service Supervisor looking for their first Service Manager position
An Engineer who has transitioned into a technical/office-based role and wants greater responsibility
An existing Service Manager looking for a more varied and commercially focused position
Someone with strong technical knowledge who enjoys dealing with customers and wants to develop the commercial side of their career
You don't need to have a traditional sales background. What matters is that you're
technically credible, commercially minded, confident with customers and comfortable identifying opportunities . Essential Experience
Engineering, technical, maintenance or field-service background
Experience managing engineers, technicians or supervisors
Strong understanding of repairs and maintenance
Confident dealing directly with customers
Able to understand technical documentation, drawings and specifications
Strong problem-solving and fault-finding ability
Commercial awareness and an interest in business development
Excellent communication and relationship-building skills
Full UK driving licence
Must live within a
commutable distance of Crawley
The Package
£48,000 basic salary
negotiable for the right candidate Uncapped commission scheme Realistic additional earnings of approximately
£15,000£30,000 per year , with genuine potential to earn more through uncapped commission. Realistic OTE: £60,000 - £80,000+ You'll also have the opportunity to progress your career within a growing business, with a varied position that gives you genuine responsibility across
service, engineering, customers and commercial growth . What's Different About This Role? This isn't a role where you'll be sat behind a desk all day. You'll have the opportunity to
use your engineering experience, manage a team, build customer relationships, visit sites, manage projects and develop new business . Equally, you're not expected to be out selling door-to-door. It's about using your
technical knowledge and relationships within the industry
to understand customer requirements, identify opportunities and help grow the service and repairs side of the business. There may also be opportunities for
international travel
as the business develops. This is completely optional and would only be for those who want the opportunity. The Ideal Candidate We're looking for someone who is
ambitious, technically capable and commercially driven , with the desire to take the next step in their career. If you've spent years on the tools and are now looking for
more responsibility, better earning potential and a clear progression route , this could be an excellent opportunity. Based near Crawley | £48,000 basic + £15k£30k realistic commission | Uncapped earning potential
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