Cables Department - Team Leader in Basingstoke

Working within TSL’s Operations Team, the Team Leader plays a vital hands-on role in the day-to-day operation of one of our warehouse departments. Based at our Basingstoke warehouse, you will be responsible for supervising and leading a team of Warehouse Technicians, ensuring efficient throughput, maintaining TSL’s high quality standards, and supporting the Department Manager in the smooth running of the department. This is a varied, physical role that suits someone who leads by example, takes pride in the standard of their work, and thrives in a fast-paced environment.

Key Responsibilities:

• Supervise and motivate the team to achieve operational goals and deadlines.
• Demonstrate strong leadership qualities, such as accountability, integrity, and a positive attitude.
• Delegate tasks effectively and provide clear guidance and support.
• Ensure staff are aware of and have access to all relevant information to their assigned tasks.
• Provide performance feedback to the department manager prior to teams 1:1 catch ups.
• Identify training needs and report to the department manager.
• Supervise staff to ensure that all work areas are kept clean, tidy and efficiently organised.
• In the absence of the Department Manager, assume responsibility for the day-to-day operations of the department.
• Make critical decisions and solve problems independently.
• Coordinate with other departments to ensure smooth workflow.
• Attend Department Manager meetings in the absence of the Department Manager.

Operational Excellence:

• Support the daily operations of the department, including receiving, storing, and shipping equipment.
• Ensure adherence to quality standards and procedures, including checking prepped equipment before it leaves the department for dispatch.
• Check-in of equipment returned from hire, against the rental system.
• Log and report any shortages or damages.
• Troubleshoot equipment issues and coordinate delivery to the repair team as needed.

Customer Service:

• Interact with Freelancers and Customers in a professional and courteous manner.
• Resolve customer inquiries and complaints promptly and efficiently.

Departmental Support:

• Assist the Department Manager in developing and implementing departmental changes and improvements.
• Communicate any operational issues to the Department Manager and resolve where possible.

Health, Safety & Compliance:

• Adhere to the company’s Health and Safety Policy at all times, including safe manual handling practices.
• Ensure compliance with all company policies, rules, procedures, and obligations.

Representing TSL:

• Clients, suppliers, and drivers regularly visit the warehouse. It is essential that you represent TSL and its reputation to the highest standard at all times.
• Conduct yourself in a professional and courteous manner around clients and visitors at all times.
• Maintain a good standard of personal appearance and presentation.
• A cheerful demeanour, engaging personality, and sense of humour would be a huge advantage in this role.

Skills & Qualities Required:

• Proven leadership and supervisory experience, with the ability to motivate and direct a team in a fast-paced environment.
• Strong organisational and time management skills, with the ability to prioritise workload and keep the team on track during busy periods.
• Strong spoken English and interpersonal skills for effective communication with colleagues, clients, and visitors.
• Practical, hands-on ability with the confidence to lead by example on the warehouse floor.
• Attention to detail and a commitment to accuracy, with an understanding of what high-quality equipment preparation looks like.
• Sound problem-solving and decision-making ability, capable of resolving day-to-day issues without always referring upward.
• Flexible and adaptable; able to respond to changes in workload, hours, and schedules at short notice.
• Proactive and self-motivated, capable of working on own initiative as well as supporting and directing others.
• Good IT literacy, preferably with working knowledge of Google Drive.
• Physically fit and able to undertake regular manual handling of heavy and bulky equipment.
• Previous experience with professional lighting, audio, rigging, or technical event equipment.
• Experience in a warehouse, rental house, or live events environment.
• Electrical or electronics knowledge and/or qualifications.
• Valid forklift truck licence (training can be provided for the right candidate).
• An interest in or passion for the live events and entertainment industry.

What We Offer:

You’ll work with world-class lighting equipment on some of the biggest events in the UK and Europe, within a supportive team that values your contribution. We offer training and development opportunities to grow your technical skills, and the chance to be part of a fast-growing company with an outstanding industry reputation.