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- Tasks: Provide on-site service, repairs, and installations for cutting-edge test instruments.
- Company: Dynamic tech company focused on innovative instrumentation solutions.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in the field.
- Why this job: Join a team that values your skills while exploring diverse locations across Europe and beyond.
- Qualifications: Basic education in Maths, English, and Science; college certificate in electronics preferred.
- Other info: Great opportunity for career growth with a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
Under general supervision of the UK Service Manager, will be based in the UK service lab in High Wycombe, but will spend approximately 60%-90% of the time out of the office (dependent on customer demand) carrying out field service work at various locations throughout the UK, Europe and possibly Middle East and Africa. The field service will be concerned with the servicing, repair and calibration of TSI manufactured test instrumentation at customer facilities, however there will be some scope to work with TSI instruments when working in house in the High Wycombe facility.
Job Responsibilities:
- Assess on-site customer requirements, and plan travel requirements to fulfill the customer needs.
- Carry out on-site service, repairs and calibrations to customers' instruments following TSI in house work procedures.
- Carry out on-site installations of new equipment at customers' site.
- Carry out basic operator training at customers' site.
- Prepare quotations for on-site work.
- Maintain tools and parts stocks to be able to cover all customer on-site requirements.
- Keep records and write reports, both in SAP and other systems, of all operations carried out.
- Provide remote technical support and troubleshooting to end users.
- Communicate well with other members of the service team, to help provide efficient service to our customers.
- Complete other assignments and special projects as requested.
Job Requirements:
Education:
- Required: A Basic education in Mathematics, English and Science. A College certificate in electronics servicing or similar.
- Desired: A University degree in a mechanical/electronics subject.
Experience:
- 1 or 2 years minimum in the service sector is essential.
Core Competencies:
- Good computer literacy and accuracy is of paramount importance.
- Strong interpersonal, organizational and communication skills.
- Above average analytical, decision making, problem solving and research skills.
- GCSE level language, maths, reading, writing and reasoning skills.
Field Service Engineer in High Wycombe employer: TSI
Contact Detail:
TSI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in High Wycombe
✨Tip Number 1
Get to know the company and its products inside out. When you’re in that interview, show us you understand what we do and how you can contribute. It’s all about making that connection!
✨Tip Number 2
Practice your technical skills! Since you’ll be working with TSI instruments, brush up on your knowledge of electronics servicing. We love seeing candidates who can demonstrate their hands-on experience.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows us you’re proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Field Service Engineer in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience, especially in servicing and repairing equipment, and don’t forget to mention any customer-facing roles you've had. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with our needs. Be sure to mention your problem-solving skills and any experience with technical support, as these are key for us.
Show Off Your Communication Skills: Since you'll be working closely with customers and the service team, it's important to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you’ve effectively communicated in a previous role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your tailored CV and cover letter directly. Plus, it helps us keep track of your application!
How to prepare for a job interview at TSI
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Familiarise yourself with TSI manufactured test instrumentation and be ready to discuss your experience with servicing, repairs, and calibrations. This will show that you're not just a good fit for the job, but that you genuinely understand the equipment you'll be working with.
✨Plan Your Journey
Since the role involves a lot of travel, it’s crucial to demonstrate your organisational skills. Prepare a mock travel plan for a hypothetical service call, including how you'd assess customer needs and manage your time effectively. This will highlight your ability to think ahead and manage logistics.
✨Show Off Your Communication Skills
As a Field Service Engineer, you'll need to communicate clearly with customers and team members. Practice explaining complex technical concepts in simple terms. You might even want to role-play a scenario where you provide basic operator training to a customer, showcasing your interpersonal skills.
✨Be Ready for Problem-Solving
Prepare for situational questions that test your analytical and problem-solving abilities. Think of examples from your past experience where you successfully troubleshot an issue or made a decision under pressure. This will demonstrate your capability to handle challenges in the field.
