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- Tasks: Join our team to resolve technical issues and gain hands-on experience.
- Company: TSG Academy is a leading IT services provider based in Newcastle upon Tyne.
- Benefits: Enjoy 25 days leave, healthcare, pension scheme, and more perks!
- Why this job: Kickstart your tech career with structured training and mentorship in a supportive environment.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: This is an entry-level role with potential for permanent placement and salary increase.
The predicted salary is between 20000 - 28000 £ per year.
Overview
Trainee Service Desk Consultant (12 Month Fixed Term) – TSG Academy, Newcastle Upon Tyne, United Kingdom. This 12-month fixed term role provides structured on-the-job training to become a technical expert within the Service Desk Team. After completing the initial term, and meeting required criteria, you may progress into a permanent Service Desk role with a salary increase to 28k + bonus. You will resolve 2nd line technical issues such as network and server issues, Azure, end user, and backup issues, both over the telephone and face to face on-site at customers’ premises.
This is a long-term customer-facing role with a development plan including on-the-job training, industry recognised certifications, self-study, and mentorship from highly skilled team members. The position is based in our Team Valley office in Newcastle upon Tyne. Please note that sponsorship requirements will affect suitability for this role.
Responsibilities
- Resolve 2nd line technical issues (network, server, Azure, end-user, backups) over the phone and on-site at customer premises.
- Work within the Service Desk Team and progress through a structured training programme.
- Contribute to incident resolution and service continuity as part of a customer-facing team.
Qualifications
- Strong communication skills and customer-focused approach.
- Self-starter with willingness to learn and a confident problem-solver.
- Experience in one of the following is essential:
- Service desk or internal IT environment
- Recent graduation or technical qualification/apprenticeship
- Some customer service experience in addition to the above
Your behaviours
- Enthusiastic with a drive for self-development and proactive skill improvement.
- Commitment to the role, team, and company; able to go the extra mile when required.
- High initiative, detail-oriented, able to adapt to new challenges and changes.
- Creative, collaborative, and able to work independently when needed.
- Excellent customer-facing skills and ability to apply technology to business functions in a consultative manner.
- Ability to use own initiative and work as a team player.
Benefits
- 25 days annual leave + public holidays, rising with length of service
- Employee benefits trust and company bonus scheme
- Life assurance 4 x salary
- Contributory pension scheme (4% matched)
- Healthcare and cash plan
- Electric vehicle salary sacrifice scheme; cycle to work
- Employee assistance programme; CSR days
- Sick pay and income protection; enhanced maternity/paternity pay
- Discounted gym membership; long service rewards
Other details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Consulting
- Industries: IT Services and IT Consulting
If this sounds like the role for you, please apply today to be considered.
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Trainee Service Desk Consultant (12 Month Fixed Term) employer: TSG
Contact Detail:
TSG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Service Desk Consultant (12 Month Fixed Term)
✨Tip Number 1
Familiarise yourself with common 2nd line technical issues, especially those related to networks, servers, and Azure. This knowledge will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Engage with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to showcase your customer service experience in a way that highlights your problem-solving skills. Think of specific examples where you successfully resolved issues for customers, as this is crucial for a customer-facing role.
✨Tip Number 4
Demonstrate your enthusiasm for self-development by researching relevant certifications or training programmes related to IT services. Mentioning these during your discussions can set you apart as a committed candidate.
We think you need these skills to ace Trainee Service Desk Consultant (12 Month Fixed Term)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Trainee Service Desk Consultant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in service desk roles or IT environments. Mention specific technical skills related to network, server, Azure, or customer service that make you a suitable candidate.
Showcase Your Soft Skills: Since this role requires strong communication and customer-facing skills, provide examples in your application that demonstrate your ability to interact effectively with customers and work collaboratively within a team.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Discuss your willingness to learn and develop, and how you plan to contribute to the Service Desk Team. Make it personal and engaging to stand out.
How to prepare for a job interview at TSG
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the opportunity to learn. Companies love candidates who are genuinely interested in their work and eager to develop their skills.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past, whether in a service desk role or during your studies. Highlight your ability to think critically and resolve problems effectively.
✨Highlight Customer Service Experience
Since this is a customer-facing role, be ready to discuss your previous customer service experiences. Share specific instances where you went above and beyond to help a customer or resolve an issue.
✨Ask Insightful Questions
Prepare thoughtful questions about the training programme, team dynamics, and growth opportunities within the company. This shows your interest in the role and helps you assess if it's the right fit for you.