Graduate AI Developer in North East

As a Graduate AI Developer you will play a hands-on role in designing, building, and deploying AI agents as part of TSG’s Applied AI programme. You’ll work within a fast-growing AI practice that already has a live governance framework, senior AI leadership in place, and multiple production agents delivering measurable outcomes for our people and our customers.

From day one, you’ll be embedded in real builds, learning how AI is designed, governed, tested, and deployed at scale across a Microsoft-first technology estate. Your focus will be on building AI agents using Microsoft Copilot Studio and the Power Platform, integrating them with the systems our teams and customers use, including Microsoft 365, Dynamics 365, Halo ITSM, and Azure AI. You’ll work alongside experienced AI engineers, architects, and security specialists to ensure everything you build meets TSG’s quality, security, and governance standards.

This role is structured with clear and accelerated career progression and is designed for individuals who want to build real AI systems early in their careers and progress quickly based on capability. Please note a 2:1 or above in Computer Science, Software Engineering, Data Science, Artificial Intelligence, or a related STEM discipline is an essential requirement for the role. This is a hybrid position, and candidates are required to be based within the North East.

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

• Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success.
• High performing members of Team TSG are entered into an employee benefits trust (EBT).
• Our open and honest culture where feedback is taken on-board and acted upon.
• Our social events – annual all expenses paid ‘TSG Festival’ and team building funds.
• Two paid CSR days per annum that you can use to support the community.
• Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities.
• Our responsibility to the environment as we work towards net carbon zero.
• Flexible working opportunities including home working and hybrid options.
• Annual salary benchmarking.
• Excellent progression opportunities, training and support, including recognised qualifications.

Job responsibilities:

• Design, build, and deploy low-code AI agents using Microsoft Copilot Studio, Power Automate, Power Apps, and SharePoint.
• Integrate agents with Microsoft 365, Dynamics 365 (CRM & ERP), Halo ITSM, Azure AI, and TSG OneView.
• Write and maintain prompts as production deliverables — versioned, reviewed, and tested.
• Apply TSG’s AI Governance framework (Action Tier Model, Classification Canon, Edge Case Register, Security Architecture).
• Build robust test sets including golden cases, regression tests, hallucination checks, and output validation.
• Instrument every agent with usage and performance metrics from day one.
• Complete structured Microsoft learning paths in your first three months.
• Work toward PL‑200, PL‑400, and AI‑102 certifications, fully funded by TSG.
• Apply learning directly to live customer and internal builds.
• Collaborate daily with the AI Director, AI & BI Practice.
• Work with our CISO-led Cyber team for governance sign-off.
• Engage with the Champion Network, real users providing real feedback.
• Support pilot and live deployments, including user onboarding.
• Respond quickly to user feedback and iterate fast.
• Contribute to the Edge Case Register and shared learnings.
• Track and improve agent performance based on data, not assumptions.

Knowledge, Skills & Experience:

• 2:1 or above in Computer Science, Software Engineering, Data Science, Artificial Intelligence, or a related STEM discipline.
• Projects involving LLMs, agents, NLP, or automation are a strong advantage.
• Practical understanding of LLM behaviour, limitations, and failure modes.
• Prompt engineering fundamentals including structured outputs and reasoning techniques.
• Grounding and RAG concepts.
• Tool and function-calling patterns in agentic AI.
• AI evaluation, testing, and human-in-the-loop design.
• Exposure to Copilot Studio, LangChain, Semantic Kernel, LlamaIndex, AutoGen, or direct LLM APIs.
• Version control using Git.
• Evidence of building something end-to-end, academic, professional, or personal.
• Curious, proactive, and comfortable asking questions early.
• Clear communicator with both technical and non-technical audiences.
• Pragmatic, delivery-focused, and data-driven.
• Collaborative, supportive, and generous with learning.

25 days annual leave + public holidays, rising with length of service.

Employee benefits trust.

Company bonus scheme.

Life assurance 4 x Salary.

Contributory pension scheme at 4% matched.

Healthcare and cash plan.

Electric vehicle salary sacrifice scheme.

Cycle to work scheme.

Employee assistance programme.

Paid CSR Days.

Company sick pay and income protection cover.

Enhanced Maternity and Paternity pay.

Discounted gym membership.

Long service rewards.

If this sounds like the role for you, please apply today to be considered.