OneView Product Manager in Newcastle upon Tyne

Do you love talking to customers? Not just surveying them, but picking up the phone, running focus groups, and really understanding what makes their working lives better?

We're looking for a Product Manager to own One View, the product that sets TSG apart.

One View gives our customers one whole view of their technology estate, from procurement to cyber and AI, across every site and device, in a single portal that Execs, CFOs and IT managers can understand and trust.

This is a hybrid role where you will be expected to spend 2-3 days per week in our Team Valley office.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions.

As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market.

Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025.

Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Ownership at TSG

Every role at TSG comes with our Ownership Ladder.

It sets out what ownership means here — from doing your own task well to owning the outcome end-to-end, following the work through every handoff until it lands, and bringing solutions rather than just problems.

We include it in every job description because it applies to every person, whatever the role or level.

It's the standard we hire to, work to, and back each other on.

When you join us, you'll be operating above the ownership line — seeing it, owning it, solving it, and delivering it.

Why should I work for TSG?

• Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success.

High performing members of Team TSG are entered into an employee benefits trust (EBT).

The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes

• Our open and honest culture where feedback is taken on-board and acted upon
• Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
• Two paid CSR days per annum that you can use to support the community
• Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
• Our responsibility to the environment as we work towards net carbon zero
• Flexible working opportunities including home working and hybrid options
• Annual salary benchmarking
• Excellent progression opportunities, training and support, including recognised qualifications
• Job responsibilities will include, but are not limited to;
• Own the One View product portfolio and how its products connect and work together
• Run customer focus groups and individual discussions with customers to gain feedback on what they love and what would provide more value
• Use customer feedback and clear user stories to provide product direction to developers
• Work closely with developers to ensure what we build is fit for purpose and properly connected
• Support with product testing to ensure it delivers on its promise
• Support go-to-market strategies, making sure our customer success and sales teams understand One View and can talk about it confidently
• Knowledge, Skills & Experience;
• Strong product management experience within connected or platform-based products
• Ability to translate customer needs into clear requirements developers can act on
• Good customer interaction and relationship building skills, proactive at picking up the phone to have effective customer conversations
• Good questioning skills to understand what’s working and what could be improved through customer interactions
• Good technical skills, able to work with a development team to support customer outcomes
• Experience in a front facing product based role, understanding customer requirements and liaising with multiple teams to support customer outcomes
• Able to display clear achievements from past experiences
• Demonstrates proactiveness and ability to hold meaningful conversations with customers that lead to value-add outcomes
• 25 days annual leave + public holidays, rising with length of service
• Employee benefits trust
• Company bonus scheme
• Life assurance 4 x Salary
• Contributory pension scheme at 4% matched
• Healthcare and cash plan
• Electric vehicle salary sacrifice scheme
• Cycle to work scheme
• Employee assistance programme
• Paid CSR Days
• Company sick pay and income protection cover
• Enhanced Maternity and Paternity pay
• Discounted gym membership
• Long service rewards
• #J-18808-Ljbffr