At a Glance
- Tasks: Diagnose and resolve IT incidents while mentoring junior staff and collaborating with teams.
- Company: TSG, a forward-thinking tech company focused on service excellence.
- Benefits: Hybrid work model, mentorship opportunities, and a supportive team environment.
- Other info: Great career progression and a commitment to professional development.
- Why this job: Join us to enhance your skills and make a difference in IT support.
- Qualifications: Experience in IT support and a passion for helping others.
TSG is seeking a Level 2 Service Desk Consultant to diagnose, troubleshoot and resolve incidents escalated from the 1st Line team, across on-premise and cloud environments. You will deliver timely resolutions, document changes, and mentor junior staff while meeting SLAs.
You will collaborate with cross-functional teams, contribute to knowledge bases, and support Apprentices and 2nd line engineers as part of our Ownership Ladder and commitment to service excellence.
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Level 2 Service Desk Consultant - Hybrid & Mentorship in Newcastle upon Tyne employer: TSG
At TSG, we pride ourselves on being a leading Managed IT Services provider that not only values our customers but also invests heavily in our employees' growth and well-being. With a strong commitment to employee ownership, flexible working options, and a vibrant work culture that celebrates feedback and community involvement, we ensure that every team member feels valued and empowered. Join us in our Team Valley office and be part of a company recognised as a 'Great Place to Work', where your contributions directly impact our success and the communities we serve.
