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- Tasks: Lead and manage teams in a dynamic operations environment, driving performance and achieving targets.
- Company: Join TSG, a top-rated Managed IT Services provider with a focus on exceptional customer service.
- Benefits: Enjoy a relaxed culture, competitive salary, generous leave, and excellent career progression opportunities.
- Why this job: Make a real impact in a supportive team while developing your leadership skills.
- Qualifications: Experience in project management and strong leadership skills are essential.
- Other info: Hybrid role with regular social events and a commitment to employee wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
As an Operations Manager within TSG, you will be responsible for the management, leadership, and commercials of your allocated TSG Practice. Our Practices include teams within ERP, varied Microsoft Product stack, and technical infrastructure services. You will be managing teams across a variety of role levels, defining personal objectives whilst managing individual and team performance; therefore, a strong leadership background is essential. You will be responsible for ensuring practice targets are met including utilisation and revenue, as well as providing accurate forecasting to your Operations Director.
This is a Hybrid role where you will be expected to attend the office a couple of times per week to ensure effective team collaboration time.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG, our people have a passion for delivering exceptional customer service, something which is proven in our consistent world-class NPS score of +80. Our values are Team TSG, Service Excellence, and Shared Growth, these sit at the core of our business helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work into creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2-star accreditation for 'Outstanding' employee engagement.
Benefits:
- Our open and honest culture where feedback is taken on-board and acted upon
- The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
- Our social events, including regular virtual quizzes and other ad hoc team building events, and the yearly 'TSG Festival'
- Two paid CSR days per annum that you can use towards giving something back
- Charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK
- Relaxed dress policy
- Excellent progression opportunities, training and support, including recognised qualifications
- 25 days annual leave + public holidays, rising with length of service
- Employee benefits trust
- Company bonus scheme
- Life assurance 4 x Salary
- Contributory pension scheme at 4% matched
- Healthcare and cash plan
- Electric vehicle salary sacrifice scheme
- Cycle to work scheme
- Employee assistance programme
- Paid CSR Days
- Company sick pay and income protection cover
- Enhanced Maternity and Paternity pay
- Discounted gym membership
- Long service rewards
Job responsibilities will include, but are not limited to:
- Manage the Practice Team, including activities such as the effective running of team meetings, conducting appraisals and addressing recruitment needs
- Defining and managing Operational Level Agreements which will help to meet SLAs and develop SMART objectives linked to the organisational goals
- Manage the commercial and financial performance of the team
- Identify success and failure early to maximise opportunities and take corrective action as required
- Support and drive the development of the Practice Teams, identifying suitable training and development opportunities
- Ensure that the key performance indicators are met, and risks are effectively managed
- Support Practice Team members dealing with problematic customer issues, project barriers and risks
- To support the evaluation and implementation of systems or procedures that will improve the efficiency of the Practice
- Effective resource management, which may include subcontractor resource
Knowledge, Skills & Experience:
- Experience in a project management / operations environment, preferably servicing an external customer base
- Extensive proven experience in a leadership position managing sizeable teams, preferably across a variety of role levels
- Demonstrable background in tracking and measuring staff performance, as well as motivating team members
- Strong analytical and problem-solving skills
- Strong Interpersonal skills
- Demonstrable commercial and financial skills with the ability to forecast, identify gaps and think proactively to meet targets
- Experience in budgeting, reporting, planning, and auditing
- Exceptional organisational skills
- Educated to a degree level and/or Prince2 qualified would be desirable
- Full valid UK driving licence is essential
Operations Manager - Sage 200 in London employer: TSG
Contact Detail:
TSG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Sage 200 in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Operations Manager role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research TSG and understand their values and culture. Be ready to discuss how your leadership style aligns with their mission of service excellence and shared growth.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've managed teams and met targets in previous roles. Numbers speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of Team TSG.
We think you need these skills to ace Operations Manager - Sage 200 in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with TSG's values. Remember, we love a good story!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage teams and meet targets. Numbers speak volumes, so don’t shy away from sharing metrics that showcase your success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at TSG
✨Know Your Numbers
As an Operations Manager, you'll need to demonstrate your understanding of financial performance. Brush up on key metrics like utilisation rates and revenue forecasts. Be ready to discuss how you've successfully managed these in past roles.
✨Showcase Your Leadership Style
TSG values strong leadership, so be prepared to share specific examples of how you've led teams effectively. Highlight your experience in conducting appraisals, managing team dynamics, and driving performance through motivation and support.
✨Understand the Company Culture
Familiarise yourself with TSG's values of Team TSG, Service Excellence, and Shared Growth. Think about how your personal values align with theirs and be ready to discuss how you can contribute to their open and fair culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer issues. Prepare scenarios where you've identified success or failure early and taken corrective action. This will show your analytical skills and proactive approach.