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- Tasks: Diagnose and resolve technical incidents while providing top-notch customer service.
- Company: Managed IT Services provider with a focus on innovation and teamwork.
- Benefits: Competitive salary, mentoring opportunities, and a chance to improve your skills.
- Other info: Engage in continuous improvement initiatives and grow your career.
- Why this job: Join a dynamic team and make a real difference in tech support.
- Qualifications: Microsoft certifications and experience in networking and cloud technologies.
The predicted salary is between 30000 - 40000 £ per year.
A Managed IT Services provider is seeking a Level 2 Service Desk Consultant to handle technical incidents escalated from the 1st Line team. The role involves diagnosing issues across on-premise infrastructure and cloud environments, ensuring timely resolution while delivering excellent customer service.
Candidates should have relevant Microsoft certifications and experience in networking, servers, and cloud technologies. The position includes opportunities for mentoring and participation in continuous improvement initiatives.
Advanced Service Desk Consultant – 2nd Line in London employer: TSG
Contact Detail:
TSG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Service Desk Consultant – 2nd Line in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare for technical interviews by brushing up on your knowledge of networking, servers, and cloud technologies. We recommend setting up a mock interview with a friend to practice your responses.
✨Tip Number 3
Don’t forget about customer service! Be ready to share examples of how you’ve delivered excellent service in past roles. It’s all about showing that you can handle technical issues while keeping clients happy.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us you’re genuinely interested in joining our team as an Advanced Service Desk Consultant.
We think you need these skills to ace Advanced Service Desk Consultant – 2nd Line in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in handling technical incidents, especially with on-premise infrastructure and cloud environments. We want to see how your skills align with the role, so don’t be shy about showcasing your Microsoft certifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how your background in networking and servers makes you a perfect fit for our team. Let us know what excites you about this role!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at TSG
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of on-premise infrastructure and cloud technologies. Be ready to discuss specific incidents you've handled, showcasing your problem-solving skills and technical expertise.
✨Showcase Your Customer Service Skills
Since this role involves delivering excellent customer service, prepare examples of how you've effectively communicated with clients in the past. Highlight your ability to remain calm under pressure and resolve issues efficiently.
✨Get Familiar with Microsoft Certifications
If you have relevant Microsoft certifications, be prepared to discuss how they apply to the role. If you don’t, consider mentioning your plans to obtain them, showing your commitment to professional development.
✨Emphasise Teamwork and Mentoring
This position offers opportunities for mentoring and continuous improvement. Think of examples where you've worked collaboratively in a team or mentored others, as this will demonstrate your fit for the company culture.