TSG is seeking a Level 2 Service Desk Consultant to diagnose, troubleshoot and resolve incidents escalated from the 1st Line team, across on-premise and cloud environments. You will deliver timely resolutions, document changes, and mentor junior staff while meeting SLAs.
You will collaborate with cross-functional teams, contribute to knowledge bases, and support Apprentices and 2nd line engineers as part of our Ownership Ladder and commitment to service excellence.
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Level 2 Service Desk Consultant - Hybrid & Mentorship employer: TSG
At TSG, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Senior Sage Intacct Consultant, you'll benefit from flexible work options, comprehensive training programmes, and ample opportunities for professional growth, all while contributing to impactful projects in the thriving UK market.
