At a Glance
- Tasks: Diagnose and resolve IT incidents while collaborating with technical teams.
- Company: Join a forward-thinking company dedicated to high-quality IT support.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on continuous improvement.
- Why this job: Make a real difference in IT support and enhance your tech skills.
- Qualifications: Experience in IT support and strong problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
TSG is seeking a Level 2 Service Desk Consultant to diagnose, troubleshoot, and resolve incidents escalated from the 1st Line team.
You will work across on‑premise infrastructure and cloud environments, ensuring timely resolution while maintaining SLAs and high service quality.
You will collaborate with technical teams to escalate and resolve complex problems, contribute to knowledge sharing, and participate in continuous improvement initiatives within the service desk.
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Level 2 Service Desk Engineer — Hybrid IT Support in Glasgow employer: TSG
At TSG, we pride ourselves on being a leading Managed IT Services provider that not only values our customers but also invests heavily in our employees' growth and well-being. With a strong commitment to employee ownership, flexible working options, and a vibrant work culture that celebrates feedback and community involvement, we ensure that every team member feels valued and empowered. Join us in our Team Valley office and be part of a company recognised as a 'Great Place to Work', where your contributions directly impact our success and the communities we serve.
