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For Companies At a Glance
- Tasks: Diagnose and resolve technical incidents while providing exceptional customer service.
- Company: Managed IT Services provider in Scotland with a supportive work culture.
- Benefits: Competitive salary, flexible working opportunities, and career growth.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: Microsoft certifications and strong skills in on-premise and cloud infrastructure.
- Other info: Opportunity to mentor junior staff and contribute to continuous improvement.
The predicted salary is between 30000 - 50000 £ per year.
A Managed IT Services provider in Scotland seeks a mid-senior level Service Desk Consultant - Level 2 to diagnose and resolve technical incidents. You will take ownership of complex issues, contribute to continuous improvement initiatives, and ensure exceptional customer service.
Ideal candidates will have:
- Microsoft certifications
- Strong on-premise and cloud infrastructure skills
- The ability to mentor junior staff
This full-time role offers competitive benefits, including flexible working opportunities and a supportive work culture.
Level 2 Service Desk Engineer - Hybrid & Growth in Glasgow employer: TSG
Contact Detail:
TSG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Service Desk Engineer - Hybrid & Growth in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in managed services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of your achievements that highlight your technical expertise and customer service experience. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how you've tackled complex issues and contributed to team success.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can give you a better chance of landing that Level 2 Service Desk Engineer role.
We think you need these skills to ace Level 2 Service Desk Engineer - Hybrid & Growth in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your Microsoft certifications and cloud infrastructure expertise make you a perfect fit for our Level 2 Service Desk Engineer role.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved complex technical incidents in the past. We love seeing candidates who can take ownership of issues and contribute to continuous improvement initiatives.
Highlight Your Mentoring Experience: If you've mentored junior staff before, don’t forget to mention it! We value teamwork and growth, so showing us how you've helped others develop their skills will definitely catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our supportive work culture.
How to prepare for a job interview at TSG
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft certifications and both on-premise and cloud infrastructure. Be ready to discuss specific incidents you've resolved in the past and how you approached them.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex issues you've taken ownership of. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your thought process and the impact of your solutions.
✨Demonstrate Your Customer Service Skills
Since exceptional customer service is key, think of scenarios where you went above and beyond for a client. Be ready to explain how you handle difficult situations and ensure customer satisfaction.
✨Mentorship Matters
If you have experience mentoring junior staff, be sure to mention it! Discuss how you’ve helped others grow and what strategies you used to foster a supportive learning environment.
