Unified Communications Consultant in Edinburgh

As a Unified Communications Consultant, you will lead the planning, delivery, and support of telecoms projects for our clients, with a primary focus on Microsoft Business Voice and Gamma Horizon solutions. You will manage projects from initial scoping through to successful handover, ensuring solutions are delivered on time, within budget, and to the highest standards. You will also provide expert support, troubleshooting, and guidance post-implementation, acting as a trusted advisor to clients and colleagues.

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

Why should I work for TSG?

• Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success.
• High performing members of Team TSG are entered into an employee benefits trust (EBT).
• Our open and honest culture where feedback is taken on-board and acted upon.
• Our social events – annual all expenses paid ‘TSG Festival’ and team building funds.
• Two paid CSR days per annum that you can use to support the community.
• Giving something back – the ‘TSG Foundation’ has so far donated over £160,000 to support nominated businesses and charities.
• Our responsibility to the environment as we work towards net carbon zero.
• Flexible working opportunities including home working and hybrid options.
• Annual salary benchmarking.
• Excellent progression opportunities, training and support, including recognised qualifications.

Job responsibilities will include, but are not limited to:

• Lead the end-to-end delivery of Unified Communications projects, including requirements gathering, solution design, implementation, and handover.
• Act as the technical lead for Microsoft Business Voice and Gamma Horizon deployments.
• Provide pre-sales consultancy, supporting solution design and client proposals.
• Liaise with Clients, Client Success Managers, Business Development Managers, and Technical Specialists to define project objectives and deliverables.
• Prepare and execute detailed technical plans, ensuring customer acceptance and satisfaction.
• Deliver on-site and remote installations, ensuring minimal disruption to client operations.
• Provide post-installation support, including troubleshooting, issue resolution, and escalation management.
• Maintain accurate project documentation, update CRM and ticketing systems, and ensure thorough handover to support teams.
• Stay up to date with emerging Unified Communications technologies and recommend improvements to internal processes and client solutions.
• Achieve a minimum of 80% chargeable work.
• Build and maintain strong client relationships, acting as a trusted advisor and point of escalation.

Knowledge, Skills & Experience:

• Degree-level qualification or equivalent experience.
• Microsoft certifications (Teams, Teams Voice) essential; Gamma Horizon certification or equivalent experience highly desirable.
• Prince2 Foundation/Practitioner or other project management qualifications desirable.
• Strong understanding of Unified Communications technologies and principles.
• Hands-on experience with Microsoft Business Voice and ideally, Gamma Horizon solutions.
• Proficiency in Microsoft Teams and related voice integration.
• Familiarity with Microsoft Teams Rooms and Dynamics Contact Centre solutions is desirable.
• Knowledge of mobile solutions, call recording, and reporting.
• Knowledge of networking, virtualisation, and cloud services (Microsoft 365, Azure).
• Ability to troubleshoot and resolve technical issues effectively.
• Excellent communication and consultative skills for client engagement.
• Strong organisational and time management skills.
• Ability to work independently and collaboratively within a team.
• Willingness and ability to travel extensively to client sites, providing consultancy service and on-site support.
• Proven experience delivering Microsoft Business Voice and Gamma Horizon projects in a managed services environment.
• Proven effective communication and influencing skills.

Benefits:

• 25 days annual leave + public holidays, rising with length of service.
• Employee benefits trust.
• Company bonus scheme.
• Life assurance 4 x Salary.
• Contributory pension scheme at 4% matched.
• Healthcare and cash plan.
• Electric vehicle salary sacrifice scheme.
• Cycle to work scheme.
• Employee discounts.
• Employee assistance programme.
• Paid CSR Days.
• Company sick pay and income protection cover.
• Enhanced Maternity and Paternity pay.
• Employee recognition scheme.
• Eyecare vouchers.
• Discounted gym membership.
• Long service rewards.

If this sounds like the role for you, please apply today to be considered.