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- Tasks: Diagnose and resolve technical incidents in on-premise and cloud environments.
- Company: Managed IT Services provider focused on excellent customer service.
- Benefits: Competitive salary, mentoring opportunities, and continuous improvement initiatives.
- Why this job: Join a dynamic team and enhance your tech skills while helping customers.
- Qualifications: Relevant Microsoft certifications and experience in networking and cloud technologies.
- Other info: Great chance for career growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
A Managed IT Services provider is seeking a Level 2 Service Desk Consultant to handle technical incidents escalated from the 1st Line team. The role involves diagnosing issues across on-premise infrastructure and cloud environments, ensuring timely resolution while delivering excellent customer service.
Candidates should have relevant Microsoft certifications and experience in networking, servers, and cloud technologies. The position includes opportunities for mentoring and participation in continuous improvement initiatives.
Advanced Service Desk Consultant – 2nd Line employer: TSG
Contact Detail:
TSG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Service Desk Consultant – 2nd Line
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific technical incidents you've resolved. This will highlight your problem-solving abilities and experience.
✨Tip Number 3
Don’t forget to follow up! After any interaction with a potential employer, drop them a quick email thanking them for their time. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Advanced Service Desk Consultant – 2nd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in handling technical incidents, especially with on-premise infrastructure and cloud environments. We want to see how your skills align with the role of a Level 2 Service Desk Consultant.
Show Off Your Certifications: If you've got those Microsoft certifications, flaunt them! We love seeing candidates who are certified and ready to tackle the challenges of the job. Include them prominently in your application.
Customer Service Matters: Don’t forget to showcase your customer service skills. This role is all about delivering excellent support, so share examples of how you've gone above and beyond for customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at TSG
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of on-premise infrastructure and cloud technologies. Be ready to discuss specific incidents you've handled, showcasing your problem-solving skills and technical expertise.
✨Showcase Your Customer Service Skills
Since this role involves delivering excellent customer service, prepare examples of how you've effectively communicated with clients in the past. Highlight your ability to remain calm under pressure and resolve issues efficiently.
✨Get Familiar with Microsoft Certifications
If you have relevant Microsoft certifications, be prepared to discuss how they apply to the role. If you don’t, consider mentioning your plans to obtain them, showing your commitment to professional development.
✨Emphasise Team Collaboration
This position includes mentoring and continuous improvement initiatives, so be ready to talk about your experience working in teams. Share examples of how you've contributed to team success and supported colleagues in their development.