At a Glance
- Tasks: Coordinate field engineers and manage service calls for maximum efficiency.
- Company: Join TSG, a leading provider in energy retail and transport solutions.
- Benefits: Gain valuable experience in a dynamic environment with growth potential.
- Other info: Opportunity to work in a supportive team at our Longforgan/Dundee/Basildon office.
- Why this job: Be the backbone of our operations and ensure customer satisfaction.
- Qualifications: Strong organisational skills and a knack for multitasking.
The predicted salary is between 31500 - 38500 £ per year.
TSG are currently recruiting for a Field Service Area Controller (Dispatch Agent), to be based from our Head Office at Longforgan/ Dundee/Basildon.
TSG UK provides a comprehensive range of solutions to our customers in the energy retail, commercial fleet and transport industries across the UK.
Our customers benefit from full turnkey solutions, encompassing design, construction, product supply, installation, project management, service and maintenance.
Through seven key business lines, we are firmly established as one of the largest suppliers of forecourt equipment and custom signage, electrical installations and new energy solutions.
Please note this role does not qualify for sponsorship or relocation funding.
Principal Objectives Successfully control and co‑ordinate interventions (site visits) for approximately 20-30 field-based engineers.
Manage interventions until successful conclusion for customers.
Provide and progress customer quotations for chargeable works outside of normal contracts.
Key Responsibilities Call Handling (to receive and log into Database all service calls when call handlers are busy) Control and coordinate daily workloads for field technicians to ensure maximum efficiency and utilisation of resources while maintaining successful service level agreements and customer satisfaction.
Update customer databases.
Complete daily, weekly and monthly reports.
Daily administration as directed by Call Handler
Field Service Area Controller (Dispatcher) or Trainee employer: TSG UK
At TSG UK, we pride ourselves on fostering a collaborative and supportive work culture in Longforgan, where every team member plays a vital role in our success. We offer competitive benefits, opportunities for professional growth, and a commitment to maintaining a safe and organized environment, making us an excellent employer for those seeking meaningful and rewarding employment in warehouse management.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Area Controller (Dispatcher) or Trainee
✨Join Sales Networking Events
Get yourself to local sales networking events and workshops. These are prime spots to connect with professionals in field sales and learn a few tricks of the trade. Plus, you might bump into hiring managers looking for fresh talent like yourself!
✨Engage with Industry Communities
Dive into online communities specific to sales, like LinkedIn groups or relevant forums. By actively participating, you'll not only expand your network but also get a sense of what skills are hot in the field right now. Who knows, you might catch the eye of someone from TSG UK!
✨Leverage Your University Connections
As a trainee, your university's career services can be a treasure trove of opportunities. Reach out to alumni who are already in sales roles; they can provide insights and even refer you to openings at companies like TSG UK.
✨Showcase Your Sales Skills
Create a personal pitch or a demo of your sales skills. Whether it’s a mock sales presentation or a video about your approach, it’s a great way to demonstrate your capability and passion. Make sure to highlight this in your applications to TSG UK!
We think you need these skills to ace Field Service Area Controller (Dispatcher) or Trainee
Some tips for your application 🫡
Show off your communication skills:In field sales, having excellent communication skills is key. When you write your CV and cover letter, make sure to highlight experiences where you've successfully engaged with people or solved problems through effective communication. Use specific examples that showcase your ability to connect and persuade.
Demonstrate your passion for sales:As a trainee, it's important for us to see your enthusiasm for a career in sales. Use your cover letter to tell us why you're excited about this field and what you hope to learn with us at TSG UK. Share any relevant experiences, even if they’re from side jobs, that sparked your interest in sales.
Tailor your CV to the field sales role:Since this is a trainee position, ensure your CV highlights transferable skills like customer service experience, teamwork, and any relevant coursework. Plus, if you've done any projects or internships that relate to sales or client interaction, definitely include those – it’ll show us you’re eager and ready to get into the field!
Express your willingness to learn and grow:Companies love to see candidates who are open to learning, especially in a trainee role. In your application, be sure to mention your willingness to learn from experienced team members and how you aim to develop your skills in field sales at TSG UK. This’ll help us see your potential as part of our team!
How to prepare for a job interview at TSG UK
✨Know Your Product Inside Out
As a trainee in field-sales, you're gonna want to have a thorough understanding of the products or services you’ll be selling at TSG UK. Brush up on the unique selling points and be ready to discuss how they meet customer needs—think about how you might tailor your pitch to different types of clients.
✨Show Off Your Communication Skills
Field-sales is all about building relationships. During the interview, be prepared to demonstrate your communication skills—consider role-playing scenarios where you engage with potential clients. You might even be asked to sell something to your interviewer, so have fun with it and show your persuasive side!
✨Understand the Sales Process
Familiarise yourself with the sales funnel and how nurturing leads works. You might be quizzed on how you would handle different stages of the sales process or overcome objections, so think about real-life examples from your experiences where you’ve solved problems or led discussions.
✨Be Ready to Discuss Your Learning Potential
As a trainee, your eagerness to learn is key! Be prepared to talk about why you’re interested in field-sales and how this role at TSG UK fits into your career path. Show them you’ve got the ambition and a willingness to develop your skills—after all, they're investing in you!
