At a Glance
- Tasks: Manage customer payments and build strong relationships for timely collections.
- Company: Join TSG UK, a dynamic team focused on growth and collaboration.
- Benefits: Enjoy hybrid working, competitive salary, and great perks like discounts and healthcare.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Kickstart your finance career with real impact and growth opportunities.
- Qualifications: Customer service experience and strong communication skills are key.
The predicted salary is between 27000 - 31000 £ per year.
Your primary objective will be to develop solid alliances with both customers and co‑workers to ensure the accurate and timely processing of payments, maximising the collection of funds and minimising overdue accounts. As an integral part of our financial team, your multi‑skilled approach will help us maintain high levels of financial control and exceptional customer service.
What you will do
- Credit Control & Collections
- Actively manage a defined ledger, ensuring prompt collection of outstanding balances in line with agreed payment terms and company procedures.
- Monitor customer credit limits and balances in line with company risk mitigation controls.
- Proactively chase overdue accounts through telephone, email and written correspondence.
- Investigate, manage and resolve invoice and payment queries in a timely and professional manner.
- Escalate high‑risk or long‑overdue accounts to the Credit Control Manager as appropriate.
- Customer & Stakeholder Management
- Build and maintain effective working relationships with customers to support timely payment and issue resolution.
- Liaise with internal stakeholders including Sales, Operations and Finance to resolve disputes and prevent delays in payment.
- Deliver a consistently high standard of customer service, including managing sensitive or escalated conversations professionally.
- Operational & Team Support
- Complete daily credit control administration accurately and on time.
- Maintain accurate records of all collection activity and customer communications.
- Support team cover during periods of holiday or sickness and contribute flexibly across the credit control function.
- Contribute to continuous improvement of credit control processes and ways of working.
About you
Ideally you will have previous commercial experience in a finance and/or a customer‑focused role, with regular interaction across a diverse range of stakeholders, demonstrating a strong customer‑centric approach and the ability to build effective working relationships. The following attributes and competencies will provide the foundation for success in this role:
- Exceptional verbal and written communication.
- A good knowledge of Microsoft applications, in particular Excel; experience of ERP systems is a bonus.
- Strong customer service skills, including handling complex situations with professionalism.
- Proven problem‑solving skills and attention to detail.
- Existing knowledge of credit risk principles and debt recovery processes is a big plus.
- A credit management or finance‑related qualification (e.g. CICM) is desirable but not essential.
Why choose TSG UK
- Great team – you’ll grow with us as we grow the business.
- Hybrid or remote working to fit with your location, lifestyle and preferences.
- Varied work scope, engaging across multiple levels of the business and client base.
- Salary range: £27,000 – £31,000.
- Benefits, including company discounts, EV scheme, salary sacrifice pension and healthcare.
Your career path
This role offers the opportunity to develop a strong foundation in credit control and finance, with potential progression into senior credit control, credit management or wider finance roles.
Location requirements
We prefer candidates based within commuting distance of our Longforgan office, with hybrid working once initial training is complete. We are also open to experienced UK‑based candidates seeking a remote working opportunity.
Diversity, Equity and Inclusion
At TSG UK, we are proud to be an equal opportunity employer. We are committed to treating all employees and applicants fairly, regardless of age, disability, gender, sexual orientation, pregnancy, race, religion, ethnicity, or marital status. We value the diverse perspectives that an inclusive workforce brings and encourage candidates from all backgrounds to apply and contribute to our mission.
Credit Controller in Dundee employer: TSG UK
At TSG UK, we pride ourselves on fostering a collaborative and inclusive work environment where employees can thrive. With opportunities for hybrid or remote working, competitive salaries, and a commitment to professional development, we empower our team members to grow alongside the business while enjoying a healthy work-life balance. Join us in Longforgan and be part of a dynamic team that values exceptional customer service and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Dundee
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world, especially those who work in credit control. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether in person or virtually, make sure to highlight your problem-solving abilities and customer service experience. We want them to see how you can add value to their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Credit Controller in Dundee
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Credit Controller. Highlight your experience in finance and customer service, and don’t forget to mention any relevant skills like problem-solving and communication.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've built relationships with customers and resolved issues in previous roles.
Showcase Your Skills:We want to see your skills in action! If you have experience with Microsoft Excel or ERP systems, make sure to include that. Also, mention any credit risk knowledge you have – it’s a big plus!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at TSG UK
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your knowledge of credit risk principles and debt recovery processes. Be prepared to discuss how you've managed ledgers or resolved payment queries in previous roles.
✨Communication is Key
Exceptional verbal and written communication skills are crucial for this role. Practice articulating your thoughts clearly and professionally. Think of examples where you've successfully handled complex customer situations or disputes, as these will showcase your ability to maintain strong relationships.
✨Show Your Problem-Solving Skills
Be ready to demonstrate your problem-solving abilities during the interview. Prepare specific examples of how you've tackled overdue accounts or resolved invoice discrepancies. Highlight your attention to detail and how it has helped you in previous roles.
✨Familiarise Yourself with the Company
Research TSG UK and understand their values, culture, and the specifics of the role. Knowing about their hybrid working model and commitment to diversity can help you tailor your responses and show that you're genuinely interested in being part of their team.
