Resource Planner in Basildon

About the role:

As a Resource Planner with TSG UK, you will forecast and plan all Planned Preventative Maintenance (PPM) and Legal Compliance activities, ensuring the effective utilisation of field resources while balancing proactive maintenance requirements with reactive service level commitments. This involves working collaboratively with internal stakeholders to ensure service delivery objectives are met and customer expectations are consistently exceeded.

What you'll do:

Deliver excellent customer service while providing comprehensive administrative support to the UK Retail Operations Team by ensuring customer enquiries are managed effectively by monitoring and responding to the customer inbox, accurately logging jobs, and handling customer calls in a professional, efficient, and timely manner.

Key Responsibilities:

• To plan all non-reactive field-based activity in an effective and cost-efficient way that satisfies both customer and operational demand.
• Proactively control demand (resource) planning parameters.
• Escalate demand deviations from management that need corrective actions.
• Participate in project forecasting to provide steering to best dates of implementation.
• Collaborate with Area Controllers responsible for reactive work, ensuring that adequate resources are allocated to enable effective service-delivery.
• Ensure escalations are managed and the customer is kept informed always of progress.
• Ensure that all jobs are allocated to engineers with the appropriate skills, considering geographical location to minimize travel time and maximize operational efficiency.
• Liaise with internal account teams to provide regular updates on outstanding works across their contracts, ensuring that any changes, issues, or service updates are communicated effectively to the client.
• Deal with customer complaints in a courteous and efficient manner, recognizing the importance of good customer service.
• Oversee all departmental administrative activities, ensuring client portals are maintained and updated with accurate, timely, and compliant documentation.

Skills & Abilities Required (Essential):

• Experience of forecasting demand and planning resource essential.
• Good verbal reasoning and numeracy skills.
• Computer literate, including knowledge of Microsoft Excel and Access.
• Excellent customer relations skills
• Experience in an operations environment dealing with field engineers.

Skills & Abilities Required (Desirable):

• Some knowledge of petrol forecourt, point of sale and tank gauge equipment would be an advantage.
• Experience in an operations environment dealing with field engineers.

Working Pattern:

• Flexible Hybrid*
• Office Location: Basildon, Essex
• *Initial training will be office based

Compensation & Benefits

Compensation:

• Salary: £28,000

Benefits:

• Pension (Salary Sacrifice)
• Healthcare Scheme
• 28 days annual leave (inclusive of bank holidays)
• Life Assurance
• Company discount scheme

At TSG UK we support and encourage your professional development and offer succession planning for our teams across the UK, typical career paths for this role include progression to Area Controller and Account Management opportunities.

Diversity, Equity, and Inclusion; our commitment to DEI:

As an equal opportunity employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We recognise the value that a diverse and inclusive workforce brings to our business and customers, and we strongly encourage suitably qualified applicants from a wide range of backgrounds to join us.