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- Tasks: Coordinate site visits for field engineers and manage customer service calls.
- Company: Join TSG UK, a leading provider of energy solutions and forecourt equipment.
- Benefits: Enjoy free parking, health benefits, life assurance, and potential hybrid working options.
- Why this job: Be part of a dynamic team with opportunities for growth and a focus on customer satisfaction.
- Qualifications: Customer service experience, strong organisational skills, and proficiency in Microsoft Office required.
- Other info: Diversity and inclusion are core values; all backgrounds are encouraged to apply.
The predicted salary is between 20000 - 30000 £ per year.
TSG UK provides a comprehensive range of solutions to our customers in the energy retail, commercial fleet and transport industries across the UK. Our customers benefit from full turnkey solutions, encompassing design, construction, product supply, installation, project management, service and maintenance. Through seven key business lines, we are firmly established as one of the largest suppliers of forecourt equipment and custom signage, electrical installations and new energy solutions.
We are currently recruiting for a Field Service Area Controller (Dispatch Agent), to be based from our Head Office at Longforgan/Dundee. The trainee position will be paid at a slightly lower salary than stated salary on advert, but the candidate would be expected to progress to full position pending training. Please note this role does not qualify for sponsorship or relocation funding given the associated salary.
Successfully control and co-ordinate interventions (site visits) for approximately 20-30 field-based engineers. Management of interventions until successful conclusion for customers. Provide and progress customer quotations for chargeable works outside of normal contracts.
Key Responsibilities:- Call Handling (to receive and log into Database all service calls)
- Controlling and coordinating of daily workloads for field technicians to ensure maximum efficiency and utilisation of resources while maintaining successful service level agreements and customer satisfaction.
- Completion of daily/weekly and monthly reports
- Daily administration as directed by Call Handler & Area Dispatch Supervisor
- Log and, where applicable, deal with customer queries and complaints
- Previous experience in a customer service role
- Good organisational & time management skills
- Proven ability to multitask
- Successful working as part of a team
- Good understanding of Microsoft packages i.e. Outlook, Excel, Word.
- Flexible working when required
- Good understanding of IT and software packages
Reasons to join us:
- Free Parking
- Health Benefits Package
- Life Assurance
- Hybrid working can be discussed as an option upon completion of training and proof of competency
- A bonus scheme is in place which is based on performance related objectives
As per Health and Safety at Work Act 1974, Employees must also:
- Take care of their own health and safety and that of others
- Co-operate with their employers
- Not interfere with anything provided in the interest of health and safety
Diversity, Equity and Inclusion; our commitment to DEI: TSG UK is an equal opportunity employer. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We recognise the value that a diverse and inclusive workforce brings to our business and customers, and we strongly encourage suitably qualified applicants from a wide range of backgrounds to join us at TSG.
Field Service Area Controller (Dispatcher) or Trainee employer: TSG UK Solutions Ltd
Contact Detail:
TSG UK Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Area Controller (Dispatcher) or Trainee
✨Tip Number 1
Familiarise yourself with the energy retail and transport industries. Understanding the specific challenges and solutions in these sectors will help you stand out during discussions and interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves handling customer queries and complaints, demonstrating your ability to manage difficult situations effectively can give you an edge.
✨Tip Number 3
Showcase your organisational skills. Prepare examples of how you've successfully managed multiple tasks or projects simultaneously, as this is crucial for the Field Service Area Controller role.
✨Tip Number 4
Network with current employees or professionals in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Field Service Area Controller (Dispatcher) or Trainee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and organisational skills. Emphasise any previous roles where you managed workloads or coordinated teams, as these are key for the Field Service Area Controller position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your skills align with their needs, particularly your ability to multitask and handle customer queries effectively.
Showcase Technical Proficiency: Since the role requires a good understanding of Microsoft packages, mention any relevant experience you have with Outlook, Excel, and Word. If you have experience with other IT and software packages, be sure to include that too.
Highlight Teamwork Experience: Discuss your experience working as part of a team in your application. Provide examples of how you contributed to team success and maintained customer satisfaction, as this is crucial for the role.
How to prepare for a job interview at TSG UK Solutions Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Field Service Area Controller. Familiarise yourself with the key tasks such as call handling, coordinating workloads, and managing customer queries. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since this role requires strong customer service abilities, prepare examples from your past experiences where you successfully handled customer interactions. Highlight your problem-solving skills and how you maintained customer satisfaction.
✨Demonstrate Organisational Skills
The ability to multitask and manage time effectively is crucial for this position. Be ready to discuss how you prioritise tasks and manage your workload, especially in high-pressure situations. Consider sharing specific instances where you excelled in organisation.
✨Familiarise Yourself with Microsoft Packages
As the job requires proficiency in Microsoft Outlook, Excel, and Word, brush up on these tools before your interview. You might be asked about your experience with them, so be prepared to discuss how you've used these applications in previous roles.
