At a Glance
- Tasks: Coordinate site visits for field engineers and manage customer service calls.
- Company: Join TSG, a leading provider in energy solutions and customer service.
- Benefits: Enjoy competitive salary, health benefits, free parking, and hybrid working options.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Be part of a dynamic team making a real impact in the energy sector.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
TSG are currently recruiting for a Field Service Area Controller (Dispatch Agent), to be based from our Head Office at Longforgan/ Dundee/Basildon.
TSG UK provides a comprehensive range of solutions to our customers in the energy retail, commercial fleet and transport industries across the UK.
Our customers benefit from full turnkey solutions, encompassing design, construction, product supply, installation, project management, service and maintenance.
Through seven key business lines, we are firmly established as one of the largest suppliers of forecourt equipment and custom signage, electrical installations and new energy solutions.
Please note this role does not qualify for sponsorship or relocation funding.
- Principal Objectives
- Successfully control and co‑ordinate interventions (site visits) for approximately 20-30 field-based engineers.
- Manage interventions until successful conclusion for customers.
- Provide and progress customer quotations for chargeable works outside of normal contracts.
Key Responsibilities
- Call Handling (to receive and log into Database all service calls when call handlers are busy)
- Control and coordinate daily workloads for field technicians to ensure maximum efficiency and utilisation of resources while maintaining successful service level agreements and customer satisfaction.
- Update customer databases.
- Complete daily, weekly and monthly reports.
- Daily administration as directed by Call Handler & Area Dispatch Supervisor.
- Log and, where applicable, deal with customer queries and complaints.
Skills & Abilities Required (Essential)
- Previous experience in a customer service role.
- Excellent communication skills.
- Good organisational and time management skills.
- Proven ability to multitask.
- Successful working as part of a team.
- Good understanding of Microsoft packages (Outlook, Excel, Word).
- Flexible working when required.
Skills & Abilities Required (Desirable)
- Good understanding of IT and software packages.
- Reasons to Join Us
- Competitive Salary.
- Free Parking.
- Health Benefits Package.
- Life Assurance.
- Hybrid working can be discussed as an option upon completion of training and proof of competency.
- A bonus scheme is in place which is based on performance‑related objectives.
- Health and Safety Responsibilities
- Take care of their own health and safety and that of others.
- Co‑operate with their employers.
- Not interfere with anything provided in the interest of health and safety.
- Diversity, Equity and Inclusion
TSG UK is an equal opportunity employer.
We are committed to the equal treatment of all current and prospective employees and do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We recognise the value that a diverse and inclusive workforce brings to our business and customers, and we strongly encourage suitably qualified applicants from a wide range of backgrounds to join us at TSG.
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Field Service Area Controller (Dispatcher) or Trainee in Longforgan employer: TSG UK
At TSG UK, we pride ourselves on being an excellent employer, offering a dynamic work culture that values safety and innovation in the electrical engineering sector. Located in Bristol, our team enjoys competitive salaries starting at £45,000, along with ample opportunities for professional growth and overtime, ensuring that every employee can thrive in their career while contributing to meaningful projects in hazardous areas and electric vehicle service equipment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Area Controller (Dispatcher) or Trainee in Longforgan
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like TSG UK.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at TSG UK.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like TSG UK that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to TSG UK, make sure they see your passion for helping others!
We think you need these skills to ace Field Service Area Controller (Dispatcher) or Trainee in Longforgan
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at TSG UK, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at TSG UK. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at TSG UK.
How to prepare for a job interview at TSG UK
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show TSG UK that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at TSG UK and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
