At a Glance
- Tasks: Lead the Front of House team to deliver exceptional service and guest satisfaction.
- Company: Vibrant venue in Notting Hill, known for its welcoming atmosphere.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Join a dynamic team where your energy and ideas can shine.
- Why this job: Be a key player in creating memorable experiences for guests every day.
- Qualifications: Experience in hospitality and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
- Floor Manager - Notting Hill, London KEY OBJECTIVES
- Ensure smooth, consistent service in line with brand standards
- Motivate, support, and lead the Front of House (FOH) team throughout service
- Maintain a clean, safe, and welcoming environment for both guests and staff
- Lead by example in professionalism, accountability, and teamwork
- Drive operational efficiency, revenue through upselling, and exceptional guest satisfaction
- CORE RESPONSIBILITIESI. Service Leadership
- Oversee day-to-day operations, assuming full responsibility in the absence of the General Manager
- Manage bookings, including phone calls, emails, pre-orders for large tables, and walk-ins; regularly check and action voicemail
- Coordinate and oversee opening and closing procedures to standard
- Lead daily pre-service briefings, communicating menu updates, VIP bookings, service priorities, and team roles
- Set the tone and pace of service, ensuring consistency, warmth, and professionalism
- Address service issues, guest complaints, and escalations with a calm, resolution-focused approach
- Personally engage with guests during service to ensure satisfaction and resolve any concerns promptly
- Ensure smooth handovers and transitions between lunch and dinner service
- Maintain constant, clear communication with Back of House (BOH) during service (e. g. dish availability, ticket pace, delays, VIPs)
- Monitor and adjust music, lighting, and ambience to suit daypart and guest flow
- Uphold allergen management protocols and guest safety standards in compliance with Natasha's Law
- Create and encourage 'magic moments' for guests in line with brand standards, surprising and delighting wherever possible
- II. Team Supervision & Development
- Oversee training and development for the FOH team, focusing on steps of service, menu knowledge, and upselling techniques
- Coach, support, and mentor team members to foster a performance-driven and guest-focused culture
- Lead by example with punctuality, appearance, and conduct
- Monitor and address staff performance, timekeeping, and behaviour, providing informal feedback and flagging concerns to the GM
- Support the onboarding and induction of new team members
- Encourage teamwork, accountability, and service consistency across all shifts
- III. Operational & Compliance Support
- Ensure full compliance with company policies and local licensing conditions
- Monitor customer service standards and ensure consistency in delivery across all trading periods
- Coordinate and deliver ongoing training on service skills, food and beverage knowledge, and guest experience techniques
- Oversee ordering and stock control processes, including weekly stock takes and supplier invoice management (Marketman)
- Track sales performance and support cost control initiatives to improve profitability
- Uphold attention to detail across the venue, including cleanliness, setup, atmosphere, and outdoor areas
- Collaborate on strategies to improve efficiency, service flow, and guest engagement
- Identify operational inefficiencies and propose practical improvements
- IV. Health & Safety / Food Safety Compliance
- Ensure all food safety procedures are followed in line with Food Standards Agency (FSA) guidelines and HACCP principles
- Ensure all team members follow Natasha's Law allergen labelling and verbal disclosure requirements
- Conduct and document daily opening and closing checklists, including food temperature logs, hygiene checks, and cleaning schedules
- Ensure FOH staff adhere to personal hygiene standards and correct use of handwashing facilities
- Monitor COSHH (Control of Substances Hazardous to Health) practices - ensuring safe storage and usage of cleaning products
- Promptly report and record any incidents or hazards, ensuring the Accident Book is completed and maintained in line with RIDDOR
- Ensure all fire exits are kept clear, and fire safety procedures are understood by the team (including location of extinguishers and assembly point)
- Participate in regular health & safety risk assessments, and work with management to implement and monitor corrective actions
- Ensure staff complete mandatory Health & Safety and Food Hygiene training (Level 2 or higher where appropriate)
- Ensure proper waste management protocols are followed in accordance with local environmental health guidelines
- Be prepared for EHO (Environmental Health Officer) visits, ensuring all documentation, temperature records, allergen signage, and hygiene practices are up to date and in good standing
Be punctual, professional, and consistently positive - your energy sets the tone - Be calm under pressure and approach challenges with a solutions-first mindset
- Be fully knowledgeable about all menus, allergens, and dietary requirements
- Take ownership of your shift - be proactive and lead from the front
- Be hands-on - capable of running a section or floating to support the wider team
- Maintain a clean, safe, team-first working environment
- Continuously look for opportunities to improve systems, uplift morale, and enhance the guest experience
- #J-18808-Ljbffr
Floor Manager - Notting Hill, London employer: TSC Hospitality
Join a vibrant and dynamic restaurant brand in Soho, London, where we celebrate individuality and foster a fun-loving work culture. With exciting growth opportunities, flexible shifts, and a supportive team environment, we ensure our staff can thrive while delivering exceptional service. Enjoy competitive pay, guaranteed hours, and regular team events that make every day enjoyable and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Notting Hill, London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TSC Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TSC Hospitality
Don't be shy about reaching out to TSC Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager - Notting Hill, London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TSC Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TSC Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
