Floor Manager - Notting Hill, London KEY OBJECTIVES
- Ensure smooth, consistent service in line with brand standards
- Motivate, support, and lead the Front of House (FOH) team throughout service
- Maintain a clean, safe, and welcoming environment for both guests and staff
- Lead by example in professionalism, accountability, and teamwork
- Drive operational efficiency, revenue through upselling, and exceptional guest satisfaction
CORE RESPONSIBILITIESI. Service Leadership
- Oversee day-to-day operations, assuming full responsibility in the absence of the General Manager
- Manage bookings, including phone calls, emails, pre-orders for large tables, and walk-ins; regularly check and action voicemail
- Coordinate and oversee opening and closing procedures to standard
- Lead daily pre-service briefings, communicating menu updates, VIP bookings, service priorities, and team roles
- Set the tone and pace of service, ensuring consistency, warmth, and professionalism
- Address service issues, guest complaints, and escalations with a calm, resolution-focused approach
- Personally engage with guests during service to ensure satisfaction and resolve any concerns promptly
- Ensure smooth handovers and transitions between lunch and dinner service
- Maintain constant, clear communication with Back of House (BOH) during service (e.g. dish availability, ticket pace, delays, VIPs)
- Monitor and adjust music, lighting, and ambience to suit daypart and guest flow
- Uphold allergen management protocols and guest safety standards in compliance with Natasha's Law
- Create and encourage 'magic moments' for guests in line with brand standards, surprising and delighting wherever possible
II. Team Supervision & Development
- Oversee training and development for the FOH team, focusing on steps of service, menu knowledge, and upselling techniques
- Coach, support, and mentor team members to foster a performance-driven and guest-focused culture
- Lead by example with punctuality, appearance, and conduct
- Monitor and address staff performance, timekeeping, and behaviour, providing informal feedback and flagging concerns to the GM
- Support the onboarding and induction of new team members
- Encourage teamwork, accountability, and service consistency across all shifts
III. Operational & Compliance Support
- Ensure full compliance with company policies and local licensing conditions
- Monitor customer service standards and ensure consistency in delivery across all trading periods
- Coordinate and deliver ongoing training on service skills, food and beverage knowledge, and guest experience techniques
- Oversee ordering and stock control processes, including weekly stock takes and supplier invoice management (Marketman)
- Track sales performance and support cost control initiatives to improve profitability
- Uphold attention to detail across the venue, including cleanliness, setup, atmosphere, and outdoor areas
- Collaborate on strategies to improve efficiency, service flow, and guest engagement
- Identify operational inefficiencies and propose practical improvements
IV. Health & Safety / Food Safety Compliance
- Ensure all food safety procedures are followed in line with Food Standards Agency (FSA) guidelines and HACCP principles
- Ensure all team members follow Natasha's Law allergen labelling and verbal disclosure requirements
- Conduct and document daily opening and closing checklists, including food temperature logs, hygiene checks, and cleaning schedules
- Ensure FOH staff adhere to personal hygiene standards and correct use of handwashing facilities
- Monitor COSHH (Control of Substances Hazardous to Health) practices - ensuring safe storage and usage of cleaning products
- Promptly report and record any incidents or hazards, ensuring the Accident Book is completed and maintained in line with RIDDOR
- Ensure all fire exits are kept clear, and fire safety procedures are understood by the team (including location of extinguishers and assembly point)
- Participate in regular health & safety risk assessments, and work with management to implement and monitor corrective actions
- Ensure staff complete mandatory Health & Safety and Food Hygiene training (Level 2 or higher where appropriate)
- Ensure proper waste management protocols are followed in accordance with local environmental health guidelines
- Be prepared for EHO (Environmental Health Officer) visits, ensuring all documentation, temperature records, allergen signage, and hygiene practices are up to date and in good standing
Be punctual, professional, and consistently positive - your energy sets the tone - Be calm under pressure and approach challenges with a solutions-first mindset
- Be fully knowledgeable about all menus, allergens, and dietary requirements
- Take ownership of your shift - be proactive and lead from the front
- Be hands-on - capable of running a section or floating to support the wider team
- Maintain a clean, safe, team-first working environment
- Continuously look for opportunities to improve systems, uplift morale, and enhance the guest experience
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Floor Manager - Notting Hill, London employer: TSC Hospitality
Join a vibrant and dynamic restaurant brand in Soho, London, where we celebrate individuality and foster a fun-loving work culture. With exciting growth opportunities, flexible shifts, and a supportive team environment, we ensure our staff can thrive while delivering exceptional service. Enjoy competitive pay, guaranteed hours, and regular team events that make every day enjoyable and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Notting Hill, London
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like TSC Hospitality, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to TSC Hospitality specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at TSC Hospitality
✨Know Your Manufacturing Processes
Before you walk into the interview with TSC Hospitality, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like TSC Hospitality value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
