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- Tasks: Manage daily fleet operations, ensuring timely car movements and maximising staff productivity.
- Company: Join a dynamic team in Kensington focused on efficient vehicle management and customer service.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a fast-paced role that enhances your problem-solving skills and teamwork.
- Qualifications: Strong communication, planning, and logistics skills are essential; experience in operations is a plus.
- Other info: Opportunity to lead and train junior staff while contributing to a positive team culture.
Role summary: Assist in managing the day to day office operations ensuring that the movement of all cars are consistently done on time and in the most efficient way. You will also be responsible for ensuring that the fleet usage, utilisation and staff productivity is maximised through excellent resource management.
Key responsibilities:
- Assist in orchestrating the effective coordination of all bookings, deliveries and collections in the Mews by working closely with all relevant teams and stations. You will need to remain focused on continually improving fleet utilisation, productivity and efficiencies.
- Assist in managing customer problems, changes and queries to achieve the best outcome for all parties involved whilst maintaining the highest level of customer service.
- Assist in training and educating junior members of staff in all aspects of operations and customer complaint handling.
- Efficiently manage, deploy and oversee all driver movements whilst keeping costs to a minimum.
- Manage the deployment of staff on a daily basis to ensure all areas of the business are sufficiently covered and the highest-level customer service is maintained at all times.
- Build relationships with all vehicle repair specialists ensuring that vehicle downtime and repair charges are kept to a minimum.
- Communicate, manage and document all incremental rental charges whilst ensuring customer service is kept at the highest level.
- Keep the booking system up to date, manage and address all KSI’s and accurately complete all rental invoices in a timely manner.
- Ensure communication channels are kept open at all times with all stations and departments allowing the business to display good customer service and efficiency.
- Liaise with our valet department ensuring they have an accurate schedule of work, quality is maintained, potential issues or high demand has been communicated in advance and cars are on site prior to the customers' arrival.
- Assist in the arrival and departure of vehicles from fleet ensuring end of life charges are kept to a minimum and sufficient parking is available for transporter drivers.
- Facilitate all requests submitted by the sales team to maximise revenue potential thus driving business growth.
- Understand and be able to step into all operational roles when the business demands it.
- Ensure you lead by example at all times and contribute to a positive team environment especially during periods of change.
- Check, reconcile, manage and oversee all drivers’ expenses and timesheets ensuring you accurately follow procedure and raise any concerns you have.
Skills, knowledge and competencies:
- Communications skills
- Planning and implementation
- Office awareness
- Teamwork and relationship building
- Problem solving
- Proactivity
- Commerciality
- Numeracy
- Logistics
- Microsoft applications
- Attention to detail
- Calm when under pressure
Fleet Operations Manager employer: TSC Education
Contact Detail:
TSC Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Operations Manager
✨Tip Number 1
Familiarise yourself with fleet management software and tools commonly used in the industry. Being well-versed in these systems will not only boost your confidence during interviews but also demonstrate your proactive approach to managing operations efficiently.
✨Tip Number 2
Network with professionals in the fleet operations sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved fleet utilisation or resolved customer issues in previous roles. Having concrete stories ready will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Research StudySmarter's values and culture to align your responses during the interview. Showing that you understand our mission and how you can contribute will make a strong impression on the hiring team.
We think you need these skills to ace Fleet Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fleet operations and management. Focus on skills such as logistics, team leadership, and customer service, which are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Use examples from your past experiences to demonstrate how you can improve fleet utilisation and manage operations effectively.
Showcase Relevant Skills: In your application, emphasise your communication skills, problem-solving abilities, and experience with Microsoft applications. These competencies are essential for managing day-to-day operations and ensuring high levels of customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is vital for the Fleet Operations Manager role.
How to prepare for a job interview at TSC Education
✨Showcase Your Communication Skills
As a Fleet Operations Manager, effective communication is key. Be prepared to discuss how you've successfully managed customer queries and team coordination in the past. Use specific examples to demonstrate your ability to maintain open channels of communication.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Prepare to share instances where you've resolved operational issues or improved efficiencies within a fleet. Highlight your proactive approach and how it benefited the team or company.
✨Highlight Your Teamwork Experience
This role requires strong teamwork and relationship-building skills. Be ready to talk about how you've collaborated with different departments or trained junior staff. Emphasise your ability to lead by example and contribute positively to team dynamics.
✨Prepare for Scenario-Based Questions
You may be asked to handle hypothetical situations related to fleet management. Practice responding to scenarios involving scheduling conflicts, customer complaints, or resource allocation. This will showcase your planning and implementation skills effectively.
