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- Tasks: Manage daily office operations and ensure timely car movements.
- Company: Join a dynamic team in Kensington focused on fleet efficiency.
- Benefits: Enjoy a collaborative work environment with opportunities for growth.
- Why this job: Be part of a team that values customer service and operational excellence.
- Qualifications: Strong communication, problem-solving skills, and attention to detail required.
- Other info: Opportunity to train junior staff and lead by example.
The predicted salary is between 36000 - 60000 £ per year.
Role summary: Assist in managing the day to day office operations ensuring that the movement of all cars are consistently done on time and in the most efficient way. You will also be responsible for ensuring that the fleet usage, utilisation and staff productivity is maximised through excellent resource management.
Key responsibilities:
- Assist in orchestrating the effective coordination of all bookings, deliveries and collections in the Mews by working closely with all relevant teams and stations. You will need to remain focused on continually improving fleet utilisation, productivity and efficiencies.
- Assist in managing customer problems, changes and queries to achieve the best outcome for all parties involved whilst maintaining the highest level of customer service.
- Assist in training and educating junior members of staff in all aspects of operations and customer complaint handling.
- Efficiently manage, deploy and oversee all driver movements whilst keeping costs to a minimum.
- Manage the deployment of staff on a daily basis to ensure all areas of the business are sufficiently covered and the highest-level customer service is maintained at all times.
- Build relationships with all vehicle repair specialists ensuring that vehicle downtime and repair charges are kept to a minimum.
- Communicate, manage and document all incremental rental charges whilst ensuring customer service is kept at the highest level.
- Keep the booking system up to date, manage and address all KSI’s and accurately complete all rental invoices in a timely manner.
- Ensure communication channels are kept open at all times with all stations and departments allowing the business to display good customer service and efficiency.
- Liaise with our valet department ensuring they have an accurate schedule of work, quality is maintained, potential issues or high demand has been communicated in advance and cars are on site prior to the customers' arrival.
- Assist in the arrival and departure of vehicles from fleet ensuring end of life charges are kept to a minimum and sufficient parking is available for transporter drivers.
- Facilitate all requests submitted by the sales team to maximise revenue potential thus driving business growth.
- Understand and be able to step into all operational roles when the business demands it.
- Ensure you lead by example at all times and contribute to a positive team environment especially during periods of change.
- Check, reconcile, manage and oversee all drivers’ expenses and timesheets ensuring you accurately follow procedure and raise any concerns you have.
Skills, knowledge and competencies:
- Communications skills
- Planning and implementation
- Office awareness
- Teamwork and relationship building
- Problem solving
- Proactivity
- Commerciality
- Numeracy
- Logistics
- Microsoft applications
- Attention to detail
- Calm when under pressure
Fleet Operations Manager employer: TSC Education
Contact Detail:
TSC Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Operations Manager
✨Tip Number 1
Familiarise yourself with fleet management software and tools commonly used in the industry. Being well-versed in these systems will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with professionals in the fleet operations sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within companies like ours.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed logistics challenges in the past. Be ready to discuss these scenarios during interviews to illustrate your capability in handling similar situations.
✨Tip Number 4
Research our company culture and values, as well as recent developments in the fleet management industry. This knowledge will help you align your answers with what we value at StudySmarter and show that you're genuinely interested in joining our team.
We think you need these skills to ace Fleet Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fleet operations and management. Emphasise your skills in logistics, team leadership, and customer service, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Use examples from your past experiences to demonstrate how you can improve fleet utilisation and manage customer queries effectively.
Showcase Relevant Skills: In your application, clearly outline your communication skills, problem-solving abilities, and experience with Microsoft applications. These competencies are essential for the Fleet Operations Manager position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is vital for this role.
How to prepare for a job interview at TSC Education
✨Showcase Your Operational Expertise
Make sure to highlight your experience in managing day-to-day operations, especially in logistics or fleet management. Be prepared to discuss specific examples where you improved efficiency or resolved operational challenges.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various teams and customers, emphasise your communication skills. Share instances where you successfully managed customer queries or collaborated with different departments to achieve a common goal.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of past situations where you had to handle unexpected issues, particularly related to fleet management or customer service, and explain how you approached them.
✨Exhibit Leadership Qualities
As a Fleet Operations Manager, leading by example is crucial. Prepare to discuss how you've trained or mentored junior staff in previous roles, and how you foster a positive team environment, especially during challenging times.
