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For Companies At a Glance
- Tasks: Help customers build money confidence and navigate banking options with ease.
- Company: Join TSB, a bank dedicated to empowering communities and individuals.
- Benefits: Enjoy a competitive salary, flexible benefits, and private healthcare.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Great people skills and a passion for customer service are essential.
- Other info: Flexible working hours and opportunities for personal growth await you.
The predicted salary is between 24000 - 28800 £ per year.
Overview
Job title: Customer Service Consultant (Money Confidence Expert) – 12 Month Fixed Term Contract
Function: Branch Banking
Location: Exmouth, United Kingdom
Hours: Full-time 35 hours. Flexible between 8am and 8pm, Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
What You’ll Do / Responsibilities
- Help personal and business customers build confidence in using the different ways they can bank with TSB.
- Show and help customers get the most from their channels of choice so everyday banking is easy and convenient.
- Engage in face-to-face interactions, telephone and video banking to build and deepen customer relationships.
- Respond to customer enquiries, address their needs, and proactively educate them about our products and services in the most convenient way for the customer.
- Go the extra mile and offer financial support that might even change their lives, building a great relationship and making customers feel that TSB is the right bank for them.
What You’ll Bring / Qualifications
- Be great with people; provide exceptional customer service in person, via video, and over the phone.
- Ability to understand what customers need and how best to support them with current and future goals.
- Ability to answer questions and resolve problems.
- Strong team player with a collaborative approach to improve overall customer satisfaction.
- Embraces digital; able to educate and assist customers to digitally self-serve using their own device or branch tablets with online banking and mobile app.
Location
Candidates must be able to commute to other branch locations. Typical journey from home to work of up to 1¼ hours (approximately 25 miles) is considered reasonable by TSB.
What We Offer In Return
- Base salary of £24,000 from day one, plus an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to take as cash or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5% / £1,200 on target) based on company performance
- Company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams help us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don’t meet all the requirements? If you meet some requirements and have an open, curious mindset, we’d love to hear from you!
Remember TSB is a Disability Confident Leader, which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Banking
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Money Confidence Expert (Digital) - Exmouth employer: TSB
Contact Detail:
TSB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Money Confidence Expert (Digital) - Exmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you connect with the interviewers and show that you're genuinely interested in helping customers build money confidence.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your exceptional customer service skills and your ability to engage with customers face-to-face, over the phone, and via video.
✨Tip Number 3
Show off your digital savvy! Since the role involves educating customers about online banking and mobile apps, be ready to discuss your own experiences with digital banking. Share how you've helped others navigate these tools.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Money Confidence Expert (Digital) - Exmouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for helping customers build money confidence.
Tailor Your Application: Make sure to tailor your application to the Money Confidence Expert role. Highlight your customer service experience and any relevant skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and how they relate to the job. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at TSB
✨Know Your Stuff
Before the interview, make sure you understand TSB's mission to provide money confidence. Familiarise yourself with their products and services so you can discuss how you would help customers feel at ease with their banking choices.
✨Show Off Your People Skills
As a Money Confidence Expert, you'll be engaging with customers face-to-face, over the phone, and via video. Prepare examples of how you've provided exceptional customer service in the past, highlighting your ability to build relationships and resolve issues.
✨Embrace Digital Tools
Since the role involves educating customers on digital banking, be ready to discuss your experience with technology. Think of ways you've helped others use digital tools effectively, and be prepared to demonstrate your own comfort with online banking and mobile apps.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in TSB and the role. You might ask about their approach to customer education or how they measure success in building customer relationships. This shows you're engaged and eager to contribute.