At a Glance
- Tasks: Help customers build money confidence through face-to-face, phone, and video banking.
- Company: Join TSB Bank, a leader in customer service and community support.
- Benefits: Competitive salary, flexible benefits, private healthcare, and generous holiday allowance.
- Other info: Dynamic team culture with opportunities for career growth and development.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Exceptional people skills and a passion for helping others achieve their financial goals.
The predicted salary is between 26160 - 26160 € per year.
TSB Bank – Glasgow, Scotland, United Kingdom
Job Title
Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Overview
Function: Branch Banking
Location: Glasgow
Hours: Full Time 35 hours (flexible between 8am and 8pm Monday to Saturday on a rotational basis)
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we\'re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
How You’ll Make a Difference
- Help personal and business customers build confidence in using the different ways they can bank with TSB.
- Provide assistance across face‑to‑face, telephone, and video banking channels.
- Build and deepen customer relationships by understanding their unique needs and goals.
- Proactively educate customers about our products and services in the most convenient way.
- Go the extra mile, offering financial support that may make a lasting positive impact.
What You’ll Bring
- Exceptional people skills: deliver customer service in person, via video calls, and over the phone.
- A flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to answer questions and resolve problems.
- Strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital: develop a comprehensive set of skills, knowledge, and behaviours to educate and assist customers in digitally self‑serve using their device or branch tablets with our online banking and mobile app.
Location
Candidates must be able to commute to other branch locations; typically, a journey from home to work of up to 1¼ hours (approximately 25 miles) is considered reasonable by TSB.
What We Offer In Return
- Extra 9% of your salary (£2,160) – choose to receive it as cash or spend on flexible benefits (dental plan, cycle to work, extra holidays, etc.).
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%.
- 25 days holidays (plus bank holidays).
- Private healthcare.
We are TSB. Life Made More.
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence.
Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
Customer Service Consultant - Glasgow employer: TSB
At TSB Bank in Glasgow, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. With a strong focus on personal development, flexible working hours, and a comprehensive benefits package including a generous pension scheme and private healthcare, we empower our Customer Service Consultants to make a meaningful impact in the lives of our customers. Join us to be part of a team that values collaboration and embraces diversity, ensuring everyone feels at home while helping to build money confidence in our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant - Glasgow
✨Tip Number 1
Get to know TSB and their values! Before your interview, spend some time researching the company culture and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about exceptional customer service, think of examples from your past experiences where you've gone the extra mile for a customer. Be ready to share these stories during your interview to demonstrate your flair for understanding customer needs.
✨Tip Number 3
Show off your digital savvy! TSB is looking for someone who embraces digital tools. Brush up on your knowledge of online banking and mobile apps, and be prepared to discuss how you can help customers navigate these platforms effectively.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at TSB. By applying directly through our site, you'll have access to all the latest job openings and updates, plus it shows your commitment to being part of our community.
We think you need these skills to ace Customer Service Consultant - Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Consultant role. Highlight your exceptional people skills and any experience you have in customer service, especially in banking or finance.
Showcase Your Digital Skills:Since TSB values digital proficiency, mention any experience you have with online banking or mobile apps. We want to see how you can help customers embrace digital solutions!
Be Personable:In your application, let your personality shine through! TSB is all about building relationships, so share examples of how you've gone the extra mile for customers in the past.
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at TSB.
How to prepare for a job interview at TSB
✨Know Your Stuff
Before the interview, make sure you understand TSB's values and how they relate to customer service. Familiarise yourself with their products and services so you can confidently discuss how you would help customers build money confidence.
✨Show Off Your People Skills
Since this role is all about exceptional customer service, be ready to demonstrate your people skills. Think of examples from your past experiences where you've successfully resolved issues or built strong relationships with customers.
✨Be Ready for Role-Play
TSB may ask you to participate in a role-play scenario during the interview. Practice handling common customer queries or complaints, showcasing your ability to empathise and provide solutions effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about team dynamics, training opportunities, or how TSB measures success in customer service.
