At a Glance
- Tasks: Build strong relationships with business customers and provide tailored support for their financial needs.
- Company: Join TSB, a key part of the Santander organisation, focused on customer confidence.
- Benefits: Competitive salary, flexible benefits, private healthcare, and excellent pension contributions.
- Other info: Inclusive culture that values diverse perspectives and offers career growth opportunities.
- Why this job: Make a real impact by helping businesses thrive and feel confident about their finances.
- Qualifications: Experience in Business Banking and strong relationship-building skills are essential.
The predicted salary is between 38250 - 46750 £ per year.
Country: United Kingdom
IT STARTS HERE
TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day. When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.
THE DIFFERENCE YOU MAKE
TSB Business Banking are looking for a Relationship Manager to join our Direct Relationship Manager Team based in Edinburgh or our key Head Office locations. In this role, you'll play a key part in helping business customers feel confident about their finances and future growth. You'll build trusted relationships, provide tailored support and guidance, and help customers navigate a range of business banking needs while delivering excellent service and fair outcomes.
To succeed in this role, you will be responsible for:
- Building strong relationships with business customers, understanding their needs and delivering personalised support across a range of enquiries
- Taking ownership of customer needs, identifying solutions and helping businesses achieve their goals and ambitions
- Providing excellent service while balancing customer outcomes with regulatory, risk and policy requirements
- Working collaboratively with colleagues and specialist teams to ensure customers receive the right support at the right time
- Building your knowledge of business banking products, policies and processes to deliver confident and informed customer interactions
WHAT YOU'LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience within Business Banking or supporting business customers, combined with a passion for delivering exceptional service
- Strong relationship-building and communication skills, with the ability to understand customer needs and create meaningful connections
- A collaborative mindset, working effectively with colleagues and specialist teams to achieve the best outcomes for customers
- The ability to learn and apply technical knowledge, policies and processes to make sound customer-focused decisions
- A proactive approach to continuous improvement, embracing TSB's purpose and behaviours while looking for better ways to support customers and colleagues
WE VALUE YOUR IMPACT
At TSB, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. We’ll pay you a base salary of £28,500 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,565) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,425 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 26 days holidays (plus bank holidays)
- Private Healthcare
- Opportunities to grow your career within a global organisation
LOCAL COMPLIANCE
Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. When applying, please consider the travel distance, time and cost to your chosen office location.
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at careers@tsb.co.
TSB | Relationship Manager | Grade C | Business Banking | Edinburgh/Flexible across key sites | 12 month FTC employer: Tsb Uk
At TSB, we pride ourselves on being an excellent employer that values innovation, collaboration, and personal growth. Located in the vibrant city of Edinburgh, our team enjoys a supportive work culture with a strong focus on employee development, competitive benefits, and a commitment to diversity and inclusion. Join us to make a meaningful impact while helping our business customers achieve their financial goals in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land TSB | Relationship Manager | Grade C | Business Banking | Edinburgh/Flexible across key sites | 12 month FTC
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Tsb Uk.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Tsb Uk might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace TSB | Relationship Manager | Grade C | Business Banking | Edinburgh/Flexible across key sites | 12 month FTC
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Tsb Uk will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Tsb Uk. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Tsb Uk confidence in your short-term commitment to the role.
How to prepare for a job interview at Tsb Uk
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Tsb Uk.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Tsb Uk that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
