TSB | Money Confidence Supervisor | Grade C | Branch Banking | Hull | 12M Secondment

TSB | Money Confidence Supervisor | Grade C | Branch Banking | Hull | 12M Secondment

Country: United Kingdom

Job Description

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day.

When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.

THE DIFFERENCE YOU MAKE

TSB Branch Banking are looking for a Money Confidence Supervisor based in our Hull branch.

As a Money Confidence Supervisor, you’ll lead, inspire and coach Money Confidence Experts by role modelling through your skills, behaviours, and actions, being a true advocate of the TSB Purpose. Spending most of your time with personal and business customers, providing Money confidence, for everyone, every day.

We’re shaping the way we work through innovation, collaboration and the use of digital tools to make banking simpler for our customers. To succeed in this role, you will be responsible for:

• Work with the Bank Manager to create a culture, vision, and belief in the TSB Purpose, through an engaged & inspired team
• Say it straight, by understanding how you can help TSB achieve its Primary Corporate Objectives and take action to maximise your contribution and that of your team.
• Feel what customers feel, through you and your team keeping busy looking for more ways to help customers in the banking hall, on the telephone, during customer meetings and at the counter.
• Do what matters by identifying current and future needs, helping customers achieve their financial goals.
• Look for better by building long-term customer relationships and ensure the Bank Manager is introduced to customers at times that matter

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Team player with a flexible approach
• Strong communication skills
• Adapt quickly, calmly, and positively to changing priorities
• Lead, motivate and coach your team to achieve operational excellence
• Work with the local community to promote Money Confidence.

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

LOCAL COMPLIANCE

Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.