Country: United Kingdom
IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day.
When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.
THE DIFFERENCE YOU MAKE
TSB Business Banking is looking for a Customer Services Advisor to join our Mandates team.
Our Mandates Team ensure accurate account authority for our Business Customers through changes of business name or address, adding or removing a person from the business account and updating signing instructions. We are a specialist team protecting customer and bank interests.
How you’ll make a difference
The successful candidate will be required to complete business as usual mandates to a high standard ensuring attention to detail and adhering to Technical Standards and Bank Policy. Work collaboratively with the wider mandate team and display a willingness to multi-skill across the different processes carried out on the team.
You will make a difference in your role by:
- Being a self-starter.
- Demonstrate adaptability to perform a range of activities within the business function
- Early identification of challenges and delivery of creative solutions.
- Bringing and recognising commitment, dedication, and resilience.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction
- Proven ability to deliver outstanding customer service
WHAT YOU'LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Technical Knowledge
- Strong Communication Skills
- Learning Agility
Selection process:
There will likely be a 30-minute informal, exploratory chat with the Hiring Manager followed by a structured interview via Teams with the Hiring Manager plus another member of the team.
WE VALUE YOUR IMPACT
At TSB, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
When applying, please consider the travel distance, time and cost to your chosen office location.
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at careers@tsb.co.uk
TSB| Customer Service Advisor - Mandates | Grade B | Business Banking | Flexible across key sites | 12M Secondment in Swansea employer: Tsb Uk
At TSB, we pride ourselves on being an excellent employer that values innovation and collaboration. With a strong commitment to employee growth, we offer a competitive salary, a generous benefits package, and opportunities for career advancement within a supportive and inclusive work culture. Located in vibrant cities like Bristol, Edinburgh, and London, our team members enjoy a dynamic environment where their contributions are recognised and rewarded, making a meaningful impact on our customers' financial confidence every day.
