Country: United Kingdom
IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day.
When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.
THE DIFFERENCE YOU MAKE
As a Senior Fraud Consultant within our Fraud Operations teams, you’ll spend your time helping customers and other TSB colleagues with complex fraud cases through a variety of different channels. You’ll be there to establish exactly what has happened by listening to our colleagues and customers, investigating cases fully whilst reaching out to other TSB teams and external stakeholders and by building a detailed and accurate picture of each unique situation, helping to protect our customers and our business from financial loss relating to fraud. You’ll make sure the right action gets taken.
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Customer focused, using fraud subject matter expertise to provide advice and guidance on complex fraud cases to colleagues and customers via various channels, adding that human touch to every conversation.
- Have a disciplined work approach with the ability to work within deadlines, make the right decisions first time right and within your own mandate.
- Have the ability to adapt quickly, calmly and positively with good organisation skills.
- A desire to find out more and learn more, to improve customer journeys and our fraud prevention and detection controls.
- A background in Fraud whilst preferred is not essential.
WE VALUE YOUR IMPACT
At TSB, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
We’ll pay you a base salary of £28,500 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5% on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
- Opportunities to grow your career within a global organisation
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
When applying, please consider the travel distance, time and cost to your chosen office location.
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at careers@tsb.co.uk
TSB | Senior Fraud Consultant | Grade C | Fraud | Swansea, Sunderland, Bristol, Barnwood, Edinburgh or London | 9 Month Fixed Term Contract employer: Tsb Uk
At TSB, we pride ourselves on being an excellent employer that values our people and their contributions. Located in Milton Keynes, our branch banking team fosters a collaborative and inclusive work culture, offering robust career growth opportunities and a comprehensive benefits package, including a competitive salary, generous pension contributions, and private healthcare. Join us to make a meaningful impact while helping customers feel confident in managing their finances every day.
