At a Glance
- Tasks: Support technical integration and resolve operational issues in a dynamic team environment.
- Company: Join TSB, part of Santander, driving customer-centric transformation.
- Benefits: Enjoy 30 days holiday, private healthcare, and a fantastic pension scheme.
- Other info: Diverse teams valued; opportunities for personal and professional growth.
- Why this job: Make a real impact while growing your career in a tech-driven organisation.
- Qualifications: Strong communication skills and experience in customer issue resolution.
The predicted salary is between 37800 - 46200 £ per year.
Country: United Kingdom
IT STARTS HERE
Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day. When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.
THE DIFFERENCE YOU MAKE
In this role, you’ll act as an SME as part of the team who owns the technical integration of defined services, providing second level support and deputising for the Service Operations Management Lead. You’ll drive root cause analysis and permanent fixes for incidents, manage risks and perform maintenance to prevent service issues. You’ll also provision, configure, and maintain infrastructure services, monitor performance and security, resolve operational issues, and automate routine tasks.
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Experience of maintaining working-level contact with suppliers and partners.
- Understands and collaborates on customer issues and solutions.
- Ability to engage and coordinate with SMEs to resolve complex issues related to customer requirements.
- Ability to contribute specialist expertise and share knowledge to assist others.
- Strong communication skills with the ability to articulate complex ideas to broad audiences in both formal and informal settings.
WE VALUE YOUR IMPACT
At TSB, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. We have an excellent benefits package which includes:
- Extra 9% of your salary to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5% on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 30 days holidays (plus bank holidays)
- Private Healthcare
- Opportunities to grow your career within a global organisation
LOCAL COMPLIANCE
Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. When applying, please consider the travel distance, time and cost to your chosen office location.
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at careers@tsb.co.uk
TSB | Service Operations Management Analyst | Grade D | CIO | Edinburgh or London employer: Tsb Uk
At TSB, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions innovation and collaboration. With a strong focus on employee growth, our comprehensive benefits package includes generous holiday allowances, a robust pension scheme, and opportunities for career advancement within a global organisation. Located in the dynamic cities of Edinburgh or London, TSB fosters an inclusive environment where every team member's contribution is valued, ensuring you feel supported and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land TSB | Service Operations Management Analyst | Grade D | CIO | Edinburgh or London
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We think you need these skills to ace TSB | Service Operations Management Analyst | Grade D | CIO | Edinburgh or London
Some tips for your application 🫡
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How to prepare for a job interview at Tsb Uk
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Tsb Uk.
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Before your interview, reach out to current or former Tsb Uk employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
