Country: United Kingdom
IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day.
When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.
THE DIFFERENCE YOU MAKE
We're looking for an Analyst who is passionate about reporting, data analysis, and customer and colleague service level analysis, with a drive for continuous improvement.
TSB's IT Reporting team oversee the governance and reporting of TSB's services, reporting on trends and driving improvement on process and risk mitigation, all ensuring we can deliver the best outcomes for our customers.
As an Analyst, you will be responsible for providing analytical insight into our service metrics, incident and problem reporting, service, risk and control performance within Cloud & Service Delivery.
Responsibilities:
- Generate key management information to support business direction
- Design and deliver enhancements to reporting strategies to achieve the right enterprise view of the team for stakeholders
- Be responsible for providing analysis and insight into our Service Levels, related Incidents and its impact on customers and the wider business
- Use tools such as Excel at an advanced level to manipulate and interrogate data from a wide variety of large datasets
- Apply business acumen to interpret results and produce actionable recommendations and spot key trends to optimise how we continuously improve within the wider team
- Support on data gathering for regulatory reporting, Risk and Audit requests
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Understanding of services across the bank
- Strong communication and collaboration skills
- Strong analytical skills with experience using data extracts to solve business problems.
- Strong problem-solving skills and ability to work on own initiative, identifying areas of focus and prioritisation of own workload
- A keen eye for detail
- Strong written, verbal and presentation skills
WE VALUE YOUR IMPACT
At TSB, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
We have an excellent benefits package which includes:
- Extra 9% of your salary to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5% on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 30 days holidays (plus bank holidays)
- Private Healthcare
- Opportunities to grow your career within a global organisation
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
When applying, please consider the travel distance, time and cost to your chosen office location.
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at careers@tsb.co.uk
TSB | IT Reporting Analyst | Grade D | CIO | Gloucester, Edinburgh, Bristol or London employer: Tsb Uk
At TSB, we pride ourselves on being an excellent employer that values our people and their contributions. Located in Milton Keynes, our branch banking team fosters a collaborative and inclusive work culture, offering robust career growth opportunities and a comprehensive benefits package, including a competitive salary, generous pension contributions, and private healthcare. Join us to make a meaningful impact while helping customers feel confident in managing their finances every day.
