At a Glance
- Tasks: Support rectification processes and collaborate with key stakeholders to enhance customer experience.
- Company: Join TSB, a part of Santander, focused on customer-centric transformation.
- Benefits: Enjoy a competitive salary, flexible benefits, and a fantastic pension scheme.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
- Why this job: Make a real impact by helping customers feel confident with their money every day.
- Qualifications: Strong problem-solving skills, excellent communication, and proficiency in Excel and PowerPoint.
The predicted salary is between 37800 - 46200 £ per year.
Country: United Kingdom
IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day. When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.
THE DIFFERENCE YOU MAKE
The Support Analyst plays a key role in supporting Rectification Support Managers with the delivery of rectifications impacting more than 1,000 customers, with a value in excess of £50,000. The role involves working closely with key stakeholders across Finance, Products, Legal, Conduct Risk and Credit Risk. You will make a difference by:
- Completing weekly quality file checks and ensuring actions remain up to date.
- Collating, updating and circulating meeting materials and reporting packs to support effective governance and oversight.
- Managing core learning activities and supporting completion of required training.
- Managing the Capita tracing process to support the identification and contact of gone-away customers who require written communications.
- Managing purchase requisitions and associated purchase order processes in line with required controls.
- Working collaboratively with stakeholders to support rectifications through to conclusion, including monitoring progress and following up on actions across a range of stakeholder groups.
- Supporting managers with the delivery of multiple rectifications of varying complexity, ensuring activity progresses against agreed deadlines.
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong problem-solving and analytical skills, including the ability to analyse complex data sets.
- Excellent communication skills; both written and oral.
- Excel and PowerPoint skills.
- Ability to work proactively and independently in a fast-paced environment.
WE VALUE YOUR IMPACT
At TSB, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. We have an excellent benefits package which includes:
- Extra 9% of your salary to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5% on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
- Opportunities to grow your career within a global organisation
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. When applying, please consider the travel distance, time and cost to your chosen office location.
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at careers@tsb.co.uk
TSB | Senior Process Consultant | Grade C | Rectifications | Barnwood or Birmingham | 12 Month FTC employer: Tsb Uk
At TSB, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every individual's contribution. With a strong focus on employee growth, we provide ample opportunities for career advancement within a global organisation, alongside a comprehensive benefits package that includes generous pension contributions and private healthcare. Located in Barnwood or Birmingham, our teams are empowered to drive meaningful change, ensuring that your work not only impacts our customers but also fosters personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land TSB | Senior Process Consultant | Grade C | Rectifications | Barnwood or Birmingham | 12 Month FTC
✨Join Financial Networking Events
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We think you need these skills to ace TSB | Senior Process Consultant | Grade C | Rectifications | Barnwood or Birmingham | 12 Month FTC
Some tips for your application 🫡
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How to prepare for a job interview at Tsb Uk
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Tsb Uk.
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✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
