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- Tasks: Support customers during fraud-related calls and build strong relationships.
- Company: Prominent financial institution in Swansea with a focus on customer care.
- Benefits: Starting salary of £24,000, competitive benefits, and hybrid work options after training.
- Why this job: Make a real difference by helping customers navigate fraud concerns.
- Qualifications: Effective communication skills and a customer-oriented mindset.
- Other info: Full-time position with opportunities for growth in a supportive environment.
The predicted salary is between 24000 - 33600 £ per year.
A prominent financial institution in Swansea is looking for a Customer Service Consultant in Transactional Fraud Operations. You will engage with customers to support them during fraud-related calls, ensuring their concerns are addressed while building strong relationships.
Essential qualities include effective communication and a customer-oriented approach. This full-time position offers a starting salary of £24,000 along with competitive benefits. After initial training, hybrid work options are available.
Fraud Prevention: Customer Care Specialist (Hybrid) in Swansea employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Prevention: Customer Care Specialist (Hybrid) in Swansea
✨Tip Number 1
Research the company and its values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer service and fraud prevention. We can’t stress enough how important it is to articulate your experience and demonstrate your problem-solving skills.
✨Tip Number 3
Showcase your communication skills during the interview. Remember, this role is all about engaging with customers, so be clear, concise, and friendly in your responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression and keeping you top of mind for the hiring team.
We think you need these skills to ace Fraud Prevention: Customer Care Specialist (Hybrid) in Swansea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills related to fraud prevention. We want to see how you can bring value to our team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how you can help us tackle fraud-related issues. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need right there. Let’s get your application rolling!
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand the basics of fraud prevention and customer service. Brush up on common fraud scenarios and how to handle them. This will show that you're not just interested in the role but also knowledgeable about the challenges involved.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points. This shows that you value their input and are ready to engage with customers in a similar way.
✨Showcase Your Empathy
Since this role involves dealing with customers who may be distressed due to fraud, highlight your ability to empathise. Share examples from past experiences where you've successfully supported someone in a tough situation. This will illustrate your customer-oriented approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, training processes, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
