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- Tasks: Support customers by answering queries related to fraud and ensuring satisfaction.
- Company: Leading financial institution with a focus on customer service.
- Benefits: Competitive salary, cash allowance, private healthcare, and generous pension scheme.
- Why this job: Join a dynamic team and make a real difference in fraud prevention.
- Qualifications: Excellent communication and listening skills required.
- Other info: Enjoy a flexible working environment after reaching competency.
The predicted salary is between 24000 - 33600 £ per year.
A leading financial institution is seeking a Customer Service Consultant to join their Transactional Fraud Operations team. You will provide essential support to customers, answering queries related to fraud. The role requires excellent communication and listening skills to build rapport and ensure customer satisfaction.
The position offers a competitive salary of £24,000 plus a cash allowance and a comprehensive benefits package, including private healthcare and a generous pension scheme. You will also enjoy a flexible working environment after reaching competency.
Fraud Prevention Specialist - Customer Service (Hybrid) in Sunderland employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Prevention Specialist - Customer Service (Hybrid) in Sunderland
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the financial institution on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show off our communication skills and how we handle tricky situations, especially in fraud prevention.
✨Tip Number 3
Research the company’s values and recent news. This will help us tailor our responses during the interview and demonstrate that we’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress easily!
We think you need these skills to ace Fraud Prevention Specialist - Customer Service (Hybrid) in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and fraud prevention. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Show Off Your Communication Skills: Since this role is all about customer interaction, make sure your written application reflects your excellent communication skills. Clear, concise, and friendly language will go a long way in making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand the basics of fraud prevention and customer service. Brush up on common fraud scenarios and how to handle them. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you value their input and are keen to understand the customer's perspective, which is crucial for a Customer Service Consultant.
✨Showcase Your Communication Skills
Prepare examples from your past experiences where you effectively communicated with customers, especially in challenging situations. Highlight how you built rapport and resolved issues, as this will resonate well with the interviewers looking for strong communication skills.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific instances where you dealt with fraud or customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
