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For Companies At a Glance
- Tasks: Help customers with fraud concerns and provide excellent service over the phone.
- Company: Join TSB Bank, a company dedicated to giving money confidence to customers.
- Benefits: Enjoy a competitive salary, cash allowance, private healthcare, and a fantastic pension.
- Why this job: Make a real difference by protecting customers from financial loss and building relationships.
- Qualifications: Enthusiastic individuals with strong communication skills and a passion for helping others.
- Other info: Flexible working arrangements after training and a supportive, collaborative environment.
The predicted salary is between 24000 - 28000 £ per year.
Overview
TSB Bank Plc is looking for conscientious, enthusiastic people who bring a talent for talking to and helping different kinds of people.
As a Customer Service Consultant within Transactional Fraud Operations telephone-based team, you’ll spend your time helping people when they call the bank with a concern, or we call them because we have identified an issue. You’ll be there to find out exactly what our customers need. You will make a difference in your role by listening, building relationships, and gathering a detailed picture of each unique situation. You will help to protect our customers and our business from financial loss relating to fraud.
What you’ll bring:
- Consistently communicate with our customers in the most productive way when they need us.
- Find out exactly what our customers’ needs are by listening to them and building good relationships.
- Provide customers with clear information and advice without scripts or jargon.
- Support customers with all their banking queries and develop yourself to build capability and confidence.
What we offer in return:
- Base salary of £24,000 from day one.
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits.
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%.
- 25 days holidays (plus bank holidays).
- Private Healthcare.
- Hybrid working arrangements to support a healthy work/life balance once you are competent within your role.
- A diverse, energising, and collaborative working environment.
Customer Service Consultant - Fraud in Sunderland employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Fraud in Sunderland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB Bank and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering calls and dealing with different customer situations during the interview.
✨Tip Number 3
Be yourself! TSB is looking for enthusiastic and friendly people, so let your personality shine through. Share your experiences and how you've helped others in the past to demonstrate your passion for customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from TSB, making it easier for us to keep in touch with you.
We think you need these skills to ace Customer Service Consultant - Fraud in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Consultant role. Highlight any previous customer service experience, especially in fraud or financial sectors, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping customers and how you can contribute to TSB's mission. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills: Since this role involves talking to customers, make sure your application showcases your communication skills. Use clear and concise language, and don’t shy away from sharing examples of how you've helped others in the past.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at TSB Bank
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Consultant in Fraud does. Familiarise yourself with TSB's values and how they relate to customer service. This will help you demonstrate your passion for providing a brilliant experience to customers.
✨Practice Active Listening
Since the role involves helping customers with their concerns, practice active listening skills. During the interview, show that you can listen carefully and respond thoughtfully. This will highlight your ability to build relationships and understand customer needs.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific customer situations, especially related to fraud. Think of examples from your past experiences where you successfully resolved issues or helped someone in need. This will showcase your problem-solving skills and empathy.
✨Show Enthusiasm and Positivity
TSB is looking for enthusiastic individuals who are passionate about helping others. During your interview, let your personality shine through. Smile, maintain eye contact, and express your excitement about the opportunity to make a difference in customers' lives.
