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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank that values diversity and customer relationships.
- Benefits: Competitive salary, flexible benefits, 25 days holiday, and private healthcare.
- Why this job: Make a real difference in people's lives by providing exceptional customer service.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible working hours and opportunities for personal growth.
The predicted salary is between 26823 - 26823 £ per year.
Contract Type: 12 Month Fixed Term Contract
Function: Branch Banking
Location: Stowmarket
Hours: Full Time – Flexible between 8am and 8pm, Monday to Saturday on a rotational basis
Salary: £26,923 (£24,700 base, plus cash allowance of £2,223) and excellent benefits
How You’ll Make a Difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know them and their unique needs. You’ll be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering financial support that might even change their lives, you’ll build a great relationship, add that personal touch and make them feel TSB is the only bank for them.
What You’ll Bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embrace Digital – develop a comprehensive set of skills, knowledge, and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile app.
Location Requirements
Candidates must be able to commute to other branch locations. A journey from home to work of up to 1¼ hours or approximately 25 miles is considered reasonable by TSB.
What We Offer In Return
- Base salary of £24,700 from day one.
- Extra 9% of your salary (£2,223) as cash or flexible benefits (dental plan, cycle2work, buying extra holidays, etc.).
- Variable Pay Award (5%/£1,235 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%.
- 25 days holiday (plus bank holidays).
- Private healthcare.
Inclusion matters at TSB
We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader. If you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.
Apply Now
If this sounds right up your street, come and join our team. We make things happen!
Customer Service Consultant in Stowmarket employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant in Stowmarket
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer enquiries during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've built relationships with customers in the past. Highlighting your ability to connect with people will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Consultant in Stowmarket
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick—this helps us get to know you better.
Tailor Your Application: Make sure to tailor your application to the Customer Service Consultant role. Highlight your experience in customer service and how you can help customers build their money confidence. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff—just tell us what we need to know to be impressed!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at TSB Bank
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and practices. Understand what exceptional service looks like, especially in a banking context. Be ready to share examples of how you've gone the extra mile for customers in the past.
✨Show Off Your People Skills
This role is all about building relationships, so be prepared to demonstrate your interpersonal skills. Think of specific instances where you've successfully connected with customers or resolved conflicts. A friendly, approachable attitude will go a long way!
✨Embrace Digital Tools
Since you'll be helping customers navigate digital banking, it’s crucial to show that you're comfortable with technology. Familiarise yourself with online banking platforms and mobile apps, and be ready to discuss how you can help customers use these tools effectively.
✨Be Ready to Adapt
Flexibility is key in this role, especially with the varied hours and customer needs. Prepare to talk about how you've adapted to changing situations in previous jobs. Highlight your ability to work collaboratively with a team to enhance customer satisfaction.