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For Companies At a Glance
- Tasks: Lead and manage IT service operations to enhance customer experience.
- Company: Join TSB Bank, a forward-thinking institution transforming the future of banking.
- Benefits: Enjoy hybrid working, an attractive rewards package, and a supportive work environment.
- Why this job: Be part of an exciting transformation and drive meaningful change in banking services.
- Qualifications: Strong leadership skills, ITSM knowledge, and experience in service delivery required.
- Other info: This role offers a chance to shape the future of banking with innovative technology.
The predicted salary is between 43200 - 72000 £ per year.
At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.
How you’ll make a difference
The Senior Service Operations Manager plays a critical role in maintaining the operational integrity of Core Operations related services within the organisation. This leadership position aligned to the Value Stream and is a critical part of the VS Leadership function. The role involves managing L2 application support either directly or indirectly, collaborating with external service providers, and contributing to the successful delivery of new products and services.
What you’ll bring
- Strong strategic management skills to align IT services with business value streams.
- Excellent leadership and communication skills to engage with stakeholders and lead service improvement initiatives.
- A deep understanding of SIAM and ITSM best practices to drive service excellence.
- A commitment to continuous improvement and the ability to drive change within TSB.
- Experience in managing IT service delivery within a SIAM framework.
- Proficiency in ITSM tools and processes, particularly those related to service integration and management.
- Understanding of core business operations and value streams to ensure relevant service delivery.
- Ability to analyse service performance data and metrics to inform strategic decisions.
What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and myTSB benefits package, giving you more of what matters to you.
- A diverse, energising and collaborative working environment.
- A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
- A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!
Senior Service Operations Manager - Core Operations employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Operations Manager - Core Operations
✨Tip Number 1
Familiarise yourself with TSB's current service operations and their transformation goals. Understanding their strategic direction will help you align your experience with their needs during discussions.
✨Tip Number 2
Network with current or former employees of TSB, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented ITSM best practices in previous roles. Highlighting your hands-on experience will demonstrate your capability to drive service excellence.
✨Tip Number 4
Stay updated on the latest trends in service integration and management. Being knowledgeable about industry advancements will show your commitment to continuous improvement and innovation.
We think you need these skills to ace Senior Service Operations Manager - Core Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Service Operations Manager position. Tailor your application to highlight how your skills and experiences align with TSB's needs.
Craft a Compelling CV: Your CV should clearly showcase your strategic management skills, leadership experience, and familiarity with ITSM and SIAM frameworks. Use specific examples from your past roles to demonstrate your impact on service delivery and operational integrity.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for TSB's transformation and how you can contribute to their goals. Highlight your commitment to continuous improvement and provide examples of how you've driven change in previous positions.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at TSB Bank
✨Understand the Role
Make sure you have a clear understanding of the Senior Service Operations Manager role and how it fits within TSB's transformation. Familiarise yourself with the key responsibilities, especially around managing L2 application support and collaborating with external service providers.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership and communication skills. Be ready to discuss how you've successfully engaged stakeholders and led service improvement initiatives in previous roles.
✨Familiarise Yourself with SIAM and ITSM
Since the role requires a deep understanding of SIAM and ITSM best practices, brush up on these concepts. Be prepared to discuss how you've applied these frameworks in your past experiences to drive service excellence.
✨Data-Driven Decision Making
Highlight your ability to analyse service performance data and metrics. Prepare to discuss specific instances where your analysis informed strategic decisions and led to improvements in service delivery.
