At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank that values personal connections and customer satisfaction.
- Benefits: Competitive salary, flexible benefits, private healthcare, and generous holiday allowance.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real difference in people's lives by providing exceptional customer service.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 24000 - 27000 £ per year.
Contract Type: 12 Month Fixed Term Contract
Function: Branch Banking
Location: Romsey
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,923 (£24,700 base, plus cash allowance of £2,223) and excellent benefits
How You’ll Make a Difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. You’ll be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What You’ll Bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What We Offer In Return
- We’ll pay you a base salary of £24,700 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,235 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.
Customer Service Consultant in Romsey employer: TSB Bank
At TSB, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and inclusion. As a Customer Service Consultant in Romsey, you'll enjoy a competitive salary, flexible working hours, and a comprehensive benefits package, including a generous pension scheme and private healthcare. We are committed to your professional growth, providing opportunities to develop your skills while making a meaningful impact on our customers' financial confidence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant in Romsey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer enquiries during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've built relationships with customers in the past. Highlight your ability to understand their needs and provide exceptional service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Consultant in Romsey
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone the extra mile for customers in the past, whether it's face-to-face or over the phone. Share specific examples that demonstrate your ability to build relationships and solve problems.
Be Yourself:We love authenticity! Don’t be afraid to let your personality shine through in your application. Show us who you are and how you connect with people. This role is all about building trust and rapport, so a genuine approach will go a long way.
Tailor Your Application:Take the time to tailor your application to the job description. Use keywords from the listing to show that you understand what we’re looking for. This helps us see how your skills and experiences align with our needs at TSB.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at TSB Bank
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and practices. Understand what exceptional service looks like, especially in a banking context. Be ready to share examples of how you've gone the extra mile for customers in the past.
✨Show Off Your People Skills
Since this role is all about building relationships, be prepared to demonstrate your interpersonal skills. Think of scenarios where you've successfully connected with customers or colleagues, and be ready to discuss how you can bring that personal touch to TSB.
✨Embrace Digital Banking
Familiarise yourself with digital banking tools and platforms. Be ready to discuss how you can help customers navigate online banking and mobile apps. Showing that you’re tech-savvy will definitely give you an edge!
✨Ask Thoughtful Questions
Prepare some insightful questions about TSB’s approach to customer service and their products. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of building Money Confidence.
