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For Companies At a Glance
- Tasks: Help customers build money confidence through face-to-face, phone, and video interactions.
- Company: Leading UK bank in Norwich with a focus on exceptional customer service.
- Benefits: Base salary of £24,000, cash allowance, private healthcare, and generous pension plan.
- Why this job: Join a dedicated team and make a real difference in customers' financial journeys.
- Qualifications: Great people skills and a passion for digital solutions.
The predicted salary is between 24000 - 33600 £ per year.
A leading UK bank in Norwich is seeking a Customer Service Consultant (Money Confidence Expert) to enhance customer satisfaction through exceptional service. This role involves assisting customers via face-to-face, phone, and video interactions while building strong relationships.
A base salary of £24,000, plus cash allowance and robust benefits, including private healthcare and a generous pension plan, is offered. If you are great with people and embrace digital solutions, we invite you to join our dedicated team.
Money Confidence Advisor - Personal Banking in Norwich employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Money Confidence Advisor - Personal Banking in Norwich
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and ready to be part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, try role-playing common customer scenarios with a friend. The more comfortable you are, the better you'll shine in those face-to-face or video interactions.
✨Tip Number 3
Be ready to showcase your digital savvy! Brush up on any relevant tech tools or platforms that the bank uses. Being able to demonstrate your comfort with digital solutions will definitely give you an edge.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Money Confidence Advisor - Personal Banking in Norwich
Some tips for your application 🫡
Show Your People Skills: In your application, make sure to highlight your experience in customer service. We want to see how you've built strong relationships with customers in the past, whether it's face-to-face or over the phone.
Embrace Digital Solutions: Since this role involves using digital tools, mention any relevant tech skills you have. We love candidates who are comfortable with technology and can help our customers navigate digital banking solutions.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Money Confidence Advisor role. We appreciate when applicants show they’ve done their homework.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand the role of a Money Confidence Advisor. Familiarise yourself with personal banking concepts and the bank's services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about building relationships, prepare examples of how you've successfully interacted with customers in the past. Think about times when you went above and beyond to help someone, as these stories will highlight your customer service skills.
✨Embrace Digital Solutions
As the job mentions embracing digital solutions, be ready to discuss your experience with technology in customer service. Whether it's using chatbots, video calls, or online banking tools, showing that you're tech-savvy will set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it’s the right fit for you.
