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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank dedicated to making life easier for its customers.
- Benefits: Competitive salary, flexible benefits, generous holidays, and a fantastic pension scheme.
- Why this job: Make a real difference in people's lives by providing exceptional customer service.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 28800 £ per year.
Overview
Function: Branch Banking
Location: Norwich
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
What you’ll do
- Help personal and business customers build confidence in using the different ways they can bank with TSB.
- You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient.
- Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs.
- Respond to customer enquiries, address their needs, and proactively educate them about our products and services in the most convenient way for the customer.
- By going the extra mile and offering them financial support that might even change their lives.
- Build a great relationship, add that personal touch and make them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital.
- Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
What we offer in return
- Base salary from day one: £24,000 and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen! We are TSB. Life Made More.
Customer Service Consultant - FTC - Norwich employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - FTC - Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer enquiries and build relationships.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've provided exceptional customer service in the past. Highlight your ability to understand customer needs and go the extra mile.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Consultant - FTC - Norwich
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially when it comes to helping customers.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Consultant. Highlight your experience in customer service and how you've helped others in the past. We love seeing specific examples that relate to the job description!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff and focus on what really matters to us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand TSB's products and services inside out. Familiarise yourself with their digital banking options and how they help customers. This will show that you're genuinely interested in helping customers build their confidence in banking.
✨Showcase Your People Skills
As a Customer Service Consultant, you'll be interacting with a variety of customers. Prepare examples of how you've provided exceptional service in the past. Think about times when you went the extra mile to solve a problem or make someone feel valued.
✨Practice Active Listening
During the interview, demonstrate your ability to listen and respond thoughtfully. Practice active listening techniques, like summarising what the interviewer says before answering. This shows that you value their input and are ready to engage with customers effectively.
✨Embrace Digital Tools
Since the role involves educating customers on digital self-service options, be prepared to discuss your own experience with technology. Share how you've helped others navigate digital platforms, and express your enthusiasm for using tech to enhance customer experiences.
