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- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank that values diversity and customer relationships.
- Benefits: Competitive salary, generous holiday, private healthcare, and pension contributions.
- Why this job: Make a real difference in people's lives by providing financial support and guidance.
- Qualifications: Strong customer service skills and a collaborative team spirit.
- Other info: Flexible hours and opportunities for personal growth in a supportive environment.
The predicted salary is between 24000 - 28800 £ per year.
Contract Type: 12 Month Fixed Term Contract
Function & Location: Branch Banking – Newcastle
Hours: Full Time 35 Hours, Flexible Rotational 8am‑8pm Monday‑Saturday
Salary & Benefits:
- Base £24,000 plus £2,160 cash allowance (9%)
- Variable Pay Award 5% (£1,200) on target
- TSB pension up to 13%
- 25 days holiday + bank holidays
- Private Healthcare
How you’ll make a difference:
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know them and their unique needs. You’ll be responsible for responding to customer enquiries, addressing their needs and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring:
- Excellent customer service skills in person, video calls and over the phone
- Strong understanding of what customers need and the best way to support them with their current and future goals
- Ability to help answer questions and sort out problems
- Strong team player with a collaborative approach to improve overall customer satisfaction
- Digital proficiency – ability to educate and assist customers to digitally self‑serve using their own device or branch tablets with online banking and mobile App
Location Requirements: Candidates must be able to commute to other branch locations. A journey from home to work of up to 1¼ hours (≈25 miles) is considered reasonable by TSB.
Inclusion matters at TSB: We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day.
Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader; if you meet the minimum criteria, we’ll ensure you’re considered. Please let us know what adjustments you’d benefit from throughout our process.
Customer Service Consultant in Newcastle upon Tyne employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research TSB and understand their values, especially around customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers face-to-face, over the phone, and via video calls, make sure you can convey information clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your digital skills! Be ready to discuss how you can help customers navigate online banking and mobile apps. Think of examples where you've helped someone with tech issues before—this will highlight your ability to educate and assist.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Consultant in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Consultant role. Highlight your customer service skills and any experience you have with digital banking, as this will show us you're a great fit for the position.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share examples of how you've built relationships with customers and gone the extra mile to help them out.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to customer service!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at TSB Bank
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share examples of how you've helped customers in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this will show your potential employer that you're the right fit for the role.
✨Understand TSB's Values
Familiarise yourself with TSB's mission and values. Be prepared to discuss how you can contribute to their goal of building Money Confidence for customers. Showing that you align with their ethos will make you stand out as a candidate who truly cares about the role.
✨Practice Digital Proficiency
Since digital skills are key for this role, make sure you can confidently navigate online banking platforms and mobile apps. You might even want to demonstrate your ability to help customers self-serve using these tools during the interview, which will highlight your tech-savviness.
✨Show Your Team Spirit
TSB values collaboration, so be ready to talk about your experiences working in teams. Share examples of how you've contributed to team success and improved customer satisfaction through teamwork. This will show that you're not just a lone wolf but someone who thrives in a collaborative environment.
