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- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a company dedicated to empowering communities with money confidence.
- Benefits: Enjoy a competitive salary, flexible benefits, and a fantastic pension scheme.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others succeed.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 24000 - 28800 £ per year.
Career Opportunities: Money Confidence Expert (Digital) – York
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract. Function: Branch Banking. Location: York. Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis. Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We are looking for someone who is passionate about customer experience.
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day. Did our job advert catch your eye, but you don\’t meet all the requirements? Don\’t let that put you off, if you meet some of the requirements and have an open, curious mindset, we\’d love to hear from you! Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
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Money Confidence Expert (Digital) - York employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Money Confidence Expert (Digital) - York
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you connect with the interviewers and show that you're genuinely interested in being a Money Confidence Expert.
✨Tip Number 2
Practice your people skills! Since this role is all about exceptional customer service, try role-playing common customer scenarios with a friend. This will help you feel more confident when interacting with customers during the interview.
✨Tip Number 3
Show off your digital savvy! Be prepared to discuss how you can help customers embrace digital banking. Share any personal experiences or ideas you have for making banking easier and more convenient for them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TSB team and helping customers build their money confidence.
We think you need these skills to ace Money Confidence Expert (Digital) - York
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping customers shine through. Share examples of how you've gone above and beyond to provide exceptional service, as this is key for the Money Confidence Expert role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that align with the job description. We want to see how you can bring value to TSB and help our customers build money confidence.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. This will help us quickly understand your qualifications and how you fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand TSB's values and how they relate to customer service. Familiarise yourself with their products and services, especially those that help customers build money confidence. This will show your passion for the role and your commitment to helping customers.
✨Showcase Your People Skills
As a Money Confidence Expert, you'll be interacting with customers face-to-face, over the phone, and via video calls. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you’ve gone above and beyond to meet a customer's needs or resolved a tricky situation.
✨Embrace Digital Tools
Since the role involves educating customers on digital banking, be ready to discuss your experience with technology. Highlight any previous roles where you’ve helped others use digital tools or platforms. Show enthusiasm for helping customers navigate online banking and mobile apps.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that demonstrate your interest in the role and the company. You might ask about the training process for new hires or how TSB measures customer satisfaction. This shows you’re engaged and thinking about how you can contribute to the team.