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For Companies At a Glance
- Tasks: Help customers build money confidence through exceptional service and support.
- Company: Join TSB, a bank dedicated to empowering communities and individuals.
- Benefits: Competitive salary, flexible benefits, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in people's lives while developing your skills in banking.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Inclusive workplace with opportunities for career growth and development.
The predicted salary is between 24000 - 28800 £ per year.
Overview
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Function: Branch Banking
Location: Exmouth
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160)
About TSB
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs.
Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%.
- 25 days holidays (plus bank holidays).
- Private Healthcare.
Apply
If this sounds right up your street, come and join our team. We make things happen!
About TSB
We are TSB. Life Made More.
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Money Confidence Expert (Digital) - Exmouth employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Money Confidence Expert (Digital) - Exmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their mission to give money confidence.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and your ability to build relationships, as these are key for the Money Confidence Expert role.
✨Tip Number 3
Show off your digital skills! Since this role involves helping customers with online banking and mobile apps, be ready to discuss your experience with technology and how you can help others embrace it too.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Money Confidence Expert (Digital) - Exmouth
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for helping customers and how you can bring that personal touch to TSB.
Tailor Your Application: Make sure to tailor your application to the Money Confidence Expert role. Highlight your customer service experience and any relevant skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand TSB's mission of providing money confidence. Familiarise yourself with their products and services, and think about how you can help customers feel more confident in their banking choices.
✨Showcase Your People Skills
As a Money Confidence Expert, you'll be interacting with customers face-to-face, over the phone, and via video calls. Prepare examples of how you've provided exceptional customer service in the past, and be ready to demonstrate your ability to connect with people.
✨Embrace Digital Tools
Since the role involves helping customers with digital banking, brush up on your knowledge of online banking platforms and mobile apps. Be prepared to discuss how you would educate customers on using these tools effectively.
✨Be a Team Player
TSB values collaboration, so think about times when you've worked well in a team. Be ready to share how you can contribute to improving overall customer satisfaction and support your colleagues in achieving common goals.