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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank that values personal connections and customer satisfaction.
- Benefits: Competitive salary, flexible benefits, private healthcare, and generous holidays.
- Why this job: Make a real difference in people's lives by providing exceptional customer service.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 28800 £ per year.
Contract Type: 12 Month Fixed Term Contract
Function: Branch Banking
Location: Inverness
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis.
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. You are responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations; typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
Inclusion matters at TSB
We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day.
Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.
Customer Service Consultant in Inverness employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant in Inverness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer enquiries and build relationships during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've provided exceptional customer service in the past. Highlight your ability to understand customer needs and how you went the extra mile to support them.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Service Consultant in Inverness
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Consultant role. Highlight your experience in providing exceptional customer service and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Showcase Your People Skills: Since this role is all about building relationships, don’t forget to share examples of how you’ve successfully interacted with customers in the past. We want to see your flair for understanding customer needs and how you’ve gone the extra mile to help them.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there!
How to prepare for a job interview at TSB Bank
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share examples of how you've helped customers in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this will show your potential employer that you're a great fit for the role.
✨Show Off Your People Skills
Since this role is all about building relationships, be prepared to demonstrate your interpersonal skills. Practice answering questions in a friendly and engaging manner, and think of ways to showcase your ability to connect with people, whether it's through face-to-face interactions or over the phone.
✨Embrace Digital Tools
Familiarise yourself with digital banking tools and apps, as you'll need to help customers navigate these platforms. Be ready to discuss your experience with technology and how you can assist customers in using their devices for banking. This will highlight your adaptability and willingness to learn.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This shows your interest in the company and the role. You might want to ask about the team culture, training opportunities, or how they measure customer satisfaction. It’s a great way to demonstrate your enthusiasm and curiosity!