At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank that values diversity and customer relationships.
- Benefits: Competitive salary, flexible benefits, 25 days holiday, and a fantastic pension scheme.
- Other info: Dynamic team environment with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives by providing exceptional customer service.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 26923 - 26923 € per year.
Contract Type: 12 Month Fixed Term Contract
Function: Branch Banking
Location: Romsey
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,923 (£24,700 base, plus cash allowance of £2,223) and excellent benefits
How You’ll Make a Difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know them and their unique needs. You’re responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives, you build a great relationship, add that personal touch, and make them feel that TSB is the only bank for them.
What You’ll Bring
- Great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations; typically a journey from home to work of up to 1¼ hours or approximately 25 miles is considered reasonable by TSB.
What We Offer In Return
- Base salary of £24,700 from day one, plus an extra 9% of your salary (£2,223) to either take as cash in your pay or spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,235 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader; if you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.
Customer Service Consultant in Hampshire employer: TSB Bank
At TSB, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and personal growth. As a Customer Service Consultant in Romsey, you'll enjoy a competitive salary, flexible working hours, and a comprehensive benefits package, including a fantastic pension scheme and private healthcare. We are committed to your development, providing opportunities to enhance your skills while making a meaningful impact on our customers' financial confidence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant in Hampshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer enquiries and build relationships during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've provided exceptional customer service in the past. Highlight your ability to understand customer needs and go the extra mile to support them.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team. This shows your enthusiasm and helps you determine if TSB is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Consultant in Hampshire
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone the extra mile for customers in the past, whether it's face-to-face or over the phone. Share specific examples that demonstrate your ability to understand and meet customer needs.
Be Personable and Approachable:In your application, let your personality shine through! We’re looking for someone who can build relationships with customers. Use a friendly tone and show us that you’re great with people. Remember, it’s all about making customers feel valued and understood.
Embrace Digital Skills:Since we’re all about helping customers navigate digital banking, mention any relevant tech skills you have. Whether it’s using online banking tools or helping others with tech, show us how you can support customers in their digital journey.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at TSB.
How to prepare for a job interview at TSB Bank
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and practices. Understand what makes great customer service, especially in banking. Be ready to share examples of how you've gone the extra mile for customers in the past.
✨Show Off Your People Skills
Since this role is all about building relationships, be prepared to demonstrate your interpersonal skills. Think of scenarios where you've successfully connected with customers, whether face-to-face or over the phone, and how you tailored your approach to meet their needs.
✨Get Familiar with Digital Banking
As a Money Confidence Expert, you'll need to embrace digital tools. Familiarise yourself with online banking platforms and mobile apps. Be ready to discuss how you would help customers navigate these tools and make their banking experience easier.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the company culture, team dynamics, and how TSB supports its employees. This shows you're genuinely interested and helps you gauge if it's the right fit for you.
